Overview
Work History
Education
Skills
Timeline
StoreManager
Erin Roth

Erin Roth

North Richland Hills,TX

Overview

24
24

Years of professional experience

18
18

Years of customer service satisfaction

Work History

Online Resale

Owner
12.2020 - Current
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Monitored and evaluated sales performance to make informed decisions and improve results.

Courier Contractor

UbërInc/Doordash
10.2019 - Current
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
  • Followed company policies and procedures during shift.
  • Verified package information to check for accuracy and completeness.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.

Front of House Server

Saltgrass Steakhouse, Landry's
12.2014 - 12.2019
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Front of House Server/Closer

Red Robin
01.2013 - 12.2018
  • Maintained day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Demonstrated leadership by keeping up with cleanliness and organization.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.

Trainer/server / Customer Service

Cotton Patch Cafe
01.2006 - 12.2011
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Data Entry / Clerical / Office

Precision Concrete Construction, Inc.
01.2002 - 12.2005
  • Provided daily supervision, feedback and oversight to direct reports.
  • Audited production reports, tracking data entry and processing errors.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Developed and implemented department policies and Standard Operating Procedures (SOP).
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Used computer software to store and retrieve data.

Instructor Children’s Preschool

City Of Hurst
01.2000 - 12.2003
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Improved student performance by defining clear goals and communicating performance metrics.
  • Promoted classroom safety, collaboration and best practices.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Established positive relationships with students and families.

Education

A Of Applied Science Graphic Communications - Graphic Design -

Tarrant County College District
Fort Worth, TX

Associates Of Arts - Psychology

Tarrant County College District
Fort Worth, TX
12.2017

Lawrence D Bell HighSchool
Bedford, TX

Skills

  • Customer Relationship Management
  • Customer Needs Assessments
  • Customer Loyalty
  • Performance Strategies
  • Customer Service Management
  • Customer Service and Rapport
  • Courteous Phone Demeanor
  • Time Estimates
  • Corporate Standards
  • Safe Work Practices
  • Conflict and Complaint Resolution
  • Adobe Photoshop
  • Consumer Behavior
  • Effective Communication
  • Strategic Vision
  • Visual Design
  • Customer Support
  • Safety and Sanitation
  • Relationship Management
  • Sales and Marketing
  • Complex Problem-Solving
  • Error Identification
  • Adaptable and Flexible
  • Accuracy and Efficiency
  • Warm and Friendly
  • Guest Inquiries
  • Guest Experiences

Timeline

Online Resale

Owner
12.2020 - Current

Courier Contractor

UbërInc/Doordash
10.2019 - Current

Front of House Server

Saltgrass Steakhouse, Landry's
12.2014 - 12.2019

Front of House Server/Closer

Red Robin
01.2013 - 12.2018

Trainer/server / Customer Service

Cotton Patch Cafe
01.2006 - 12.2011

Data Entry / Clerical / Office

Precision Concrete Construction, Inc.
01.2002 - 12.2005

Instructor Children’s Preschool

City Of Hurst
01.2000 - 12.2003

A Of Applied Science Graphic Communications - Graphic Design -

Tarrant County College District

Associates Of Arts - Psychology

Tarrant County College District

Lawrence D Bell HighSchool

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Erin Roth