Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Rouse

Mount Pleasant

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

15
15
years of professional experience

Work History

Banking Administrative Officer

Guaranty Bank & Trust
03.2009 - 12.2023
  • Streamlined office operations to enhance efficiency and support team productivity.
  • Managed scheduling and coordination for executive meetings, ensuring seamless communication across departments.
  • Developed and maintained filing systems, improving document retrieval speed by implementing best practices.
  • Trained new administrative staff on organizational processes, fostering a culture of knowledge sharing and collaboration.
  • Managed high-volume call handling while maintaining accuracy and professionalism.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Chapel Hill ISD
Mount Pleasant

Some College -

Northeast Texas Community College
Mount Pleasant, TX

Skills

  • Organization skills
  • Data entry
  • Time management
  • Customer/Client relations
  • Verbal and written communication
  • Service-oriented mindset
  • Positive and professional
  • Office administration
  • Multi-line telephone operation
  • Telephone skills

Timeline

Banking Administrative Officer

Guaranty Bank & Trust
03.2009 - 12.2023

High School Diploma -

Chapel Hill ISD

Some College -

Northeast Texas Community College

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