Erin Rutkowski
Palm Bay
Summary
Effective leader and results-driven problem-solver with a proven ability to streamline operations, reduce costs, and enhance organizational efficiency. Known for a strong work ethic and a successful track record in coordinating and overseeing cross-functional operations. Committed to delivering high-quality service and continuous process improvement.
Overview
32
32
years of professional experience
Work History
Hospitalist Program Manager
Health First, Inc.
Melbourne
09.2018 - Current
- Oversee daily operations and administration of Adult Medicine Hospitalist, Ortho-Trauma, and Ortho-Hospitalist programs across four hospital facilities.
- Provide leadership to multidisciplinary teams comprising over 130 healthcare providers and support staff.
- Compile and analyze KPIs on growth, financial performance, and patient satisfaction; provide them to the Director for presentations that are presented to hospital leadership.
- Manage scheduling for providers and support staff to ensure optimal coverage and continuity of care.
- Administer payroll, and monitor departmental expenses to uphold fiscal accountability.
- Execute cost-containment strategies while managing budget variances for cost-effective operations.
- Support billing reconciliation through knowledge of ICD-10, CPT, and HCPCS coding for compliance.
- Conduct annual performance evaluations for direct reports, aligning responsibilities with employee skills and training.
Freelance Professional Photographer
Self Employed
Palm Bay
03.2004 - Current
- Managed all aspects of photography projects from concept through delivery.
- Captured high-quality images for weddings, events, portraits, studio sessions, and fine art.
- Edited photos using industry-standard software to ensure optimal presentation.
- Collaborated with clients to understand visions and requirements, enhancing customer experience.
- Networked professionally with vendors and fellow photographers to build relationships.
HFMG Practice Manager II / Office Manager
Health First, Inc.
Melbourne
07.2013 - 09.2018
- Company Overview: Adult Medicine Hospitalist, Neuro Hospitalist, GI Hospitalist, Palliative Care Services, Inpatient Psychiatric Services.
- Oversaw day-to-day operations for inpatient-based physician practices across four hospital sites.
- Supported six Medical Directors, an Administrative Director, and over 80 providers, while supervising a team of four non-clerical support staff.
- Tracked key performance metrics and prepared monthly reports for presentation to hospital leadership, aiding in strategic decision-making.
- Partnered with executive leadership to assess operational improvement opportunities and develop targeted action plans aligned with departmental goals.
- Ensured compliance with CMS and Joint Commission standards for all medical staff requirements.
- Managed clinical workflow operations, including provider scheduling, and staffing coordination.
- Maintained financial accountability: processed payroll, administered contracted bonus compensation, and monitored departmental budgets and expenses.
- Reviewed medical records to extract accurate data for billing and charge capture.
Hospitalist Coordinator / Executive Assistant / Administrative Assistant
Health First, Inc.
Melbourne
07.2013 - 09.2018
- Provided logistical support for Adult Medicine Hospitalist program and hospital leadership at Holmes Regional Medical Center.
- Managed complex calendars, allocated executive tasks, and oversaw administrative functions.
- Conducted general office duties, including answering calls and maintaining organized office files.
- Developed and updated spreadsheets and databases to track department performance metrics.
- Crafted presentations for hospital leadership to communicate departmental achievements.
Underwriter /Medical Biller and Coder
Christian Care Ministries
West Melbourne
10.2002 - 03.2004
- Delivered comprehensive administrative support to Needs Audit Department Director.
- Conducted underwriter reviews to assess plan riders and terminations based on medical records.
- Employed ICD-9, CPT, and HCPHCS coding techniques for thorough audits.
- Compiled statistical reports and developed monthly presentations highlighting fiscal savings.
Billing Department Supervisor
Child and Family Consultants, Inc
Melbourne
06.2001 - 02.2002
- Supervised staff and performed audit reviews as a medical coder for billing accuracy.
- Responsible for the bookkeeping and accounting needs of the practice.
- Assisted with payroll, collected, and deposited copays.
- Directed complete process of accounts receivables and insurance collections for therapy practice, including Physical Therapy, Occupational Therapy, Speech Therapy, and Psychiatric Services.
Medical Billing Supervisor
Atlantic Orhopaedic Group, PA
Melbourne
02.2000 - 06.2001
- Managed accounts receivables and collections for billing insurance claims in multi-physician orthopedic group.
- Assisted with Managed Care contracting, credentialing, and re-certification processes for physicians.
- Supervised computer conversions and updates to enhance practice efficiency.
- Trained staff on practice billing procedures to ensure compliance and accuracy.
- Generated accounts payable reports for management review to support financial decisions.
- Utilized ICD-9 and CPT coding knowledge to accurately bill insurance claims.
- Performed patient checkout procedures, including collection of co-pays.
Administrative Assistant / Billing Specialist
Campbell Therapy Services
Melbourne
03.1998 - 02.2000
- Delivered comprehensive administrative support to CEO, enhancing operational efficiency.
- Executed general office tasks, including multi-line phone management and visitor greeting.
- Managed accounts receivables and collections for insurance billing in therapy services.
- Ensured compliance with Early Intervention Program requirements and prepared monthly expense reports.
Marketing Assistant
McPherson & Associates Inc.
Satellite Beach
08.1997 - 03.1998
- Assisted in developing marketing strategies for benefit plans, including short-term and long-term disability policies, annuity, and retirement plans.
- Filed insurance policies accurately for clients to ensure compliance with regulations.
- Interacted professionally with customers via phone, email, or in-person, providing information and directing inquiries appropriately.
- Maintained up-to-date business, customer, and financial records to prevent data loss and ensure accuracy.
Medical Receptionist
The KIDS Medical Center
Melbourne
01.1994 - 08.1997
- Delivered comprehensive administrative support for multifaceted pediatric medical center.
- Executed front office duties utilizing data entry skills within medical database framework.
- Managed incoming and outgoing calls, accurately recording messages for staff distribution.
- Maintained accurate business and patient records by consistently updating customer information.
- Processed insurance claims for Skilled Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, and Early Intervention services.
Education
CPC/CPC-H Independent Study Program
The American Academy of Professional Coders
01-2002
Associate of Arts - Photography
Brevard Community College
Melbourne, FL12-2000
High School Diploma -
Satellite High School
Satellite Beach, FL05-1997
General Business
University of Central Florida
Orlando, FLSkills
- Team Leadership
- Healthcare Compliance and Regulations
- Quality Improvement
- Project Management
- Budget Management and Operational Optimization
- Staff Recruitment and Professional Development
- Stakeholder Communication
- Interdisciplinary Collaboration
- Data Analysis
- Revenue Cycle Management
- Insurance and Reimbursement
- Claim Denial Resolution
- Audit Experience
- ICD-10-CM
- ICD-10-PCS
- CPT
- HCPCS
- Epic Superuser
- Microsoft Teams
- Office Suite 365
- Excel
- Word
- Outlook
- Macintosh OS
- Adobe Photoshop
- Adobe Lightroom 2 & 3
- EHR: Epic
- Sunrise Clinical Manager
- Misys
- HBOC
- Centricity
- KRONOS
- Ingenious Med
- Patient Keeper
- Crimson
- Midas
- MedWare
- Medical Manager
- MediaSoft
- Med-Ex
- AnviCare
- Claimstronic
- Hospitalist operations
- KPI analysis
- Healthcare compliance
- Team leadership
- Effective communication
- Data analysis
- Resource utilization
- Relationship building
- Team building
- Medical coding
Timeline
Hospitalist Program Manager
Health First, Inc.
09.2018 - Current
HFMG Practice Manager II / Office Manager
Health First, Inc.
07.2013 - 09.2018
Hospitalist Coordinator / Executive Assistant / Administrative Assistant
Health First, Inc.
07.2013 - 09.2018
Freelance Professional Photographer
Self Employed
03.2004 - Current
Underwriter /Medical Biller and Coder
Christian Care Ministries
10.2002 - 03.2004
Billing Department Supervisor
Child and Family Consultants, Inc
06.2001 - 02.2002
Medical Billing Supervisor
Atlantic Orhopaedic Group, PA
02.2000 - 06.2001
Administrative Assistant / Billing Specialist
Campbell Therapy Services
03.1998 - 02.2000
Marketing Assistant
McPherson & Associates Inc.
08.1997 - 03.1998
Medical Receptionist
The KIDS Medical Center
01.1994 - 08.1997
CPC/CPC-H Independent Study Program
The American Academy of Professional Coders
Associate of Arts - Photography
Brevard Community College
High School Diploma -
Satellite High School
General Business
University of Central Florida
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