Erin Dial

Promotion:
Project Manager - October 2022- January 2023

Industry: Marketing & Advertising

Summary:

• Collaborated with c-level business leadership, regional leadership, inter-departmental leadership, sales team members, and creative team members to identify, implement, and facilitate priorities based on business needs.
• Directed and evaluated information technologies, service level determination and complaint management to achieve performance and quality control objectives.
• Developed and implemented project plans and budgets to ensure successful execution.
• Sourced, vetted and managed team needed to accomplish project goals.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Maintained open communication by presenting regular updates on project status to customers.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Drafted project reports to identify successful outcomes, insights and future recommendations.

Promotions:

Program Coordinator: Nov 2021-October 2022

Administrative Specialist III : Apr 2020- Nov 2021

Administrative Specialist II: Jun 2019- Apr 2020

Industries:

Public Sector, Energy, Construction

Summary:

• Collaborated with business leadership, state and federal and authorities, contractors, geologists, field staff, and the general public to set priorities based on business needs, laws, regulations, resource capacity and risk exposure.
• Managed multiple strategic projects with numerous sub-projects or workstreams.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Identified program obstacles and communicated possible impacts to team.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Researched industry best practices in support of training development and program content.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Facilitated workshops and conducted one-on-one training to educate team members and help them accomplish challenging goals.
• Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
• Designed and developed programs and projects for dissemination to personnel.
• Participated in pilot tests and revised programs based on feedback and results.
• Developed and maintained logistics workflows, procedures and reports.

Industry: Hospitality

Summary:

• Collaborated with c-level business leadership, board members, inter-departmental personnel, club members, and the general public to identify, implement, and facilitate priorities based on business needs.
• Developed creative themes for events and created related activities to engage attendees.
• Analyzed event costs to identify areas of improvement and cost savings.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Interviewed clients to understand event scopes of work and establish budgets.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Oversaw event registration process by collecting and tracking attendee information.
• Created detailed timelines and budgets for events to meet all deadlines.
• Researched and identified new vendors and suppliers to obtain competitive pricing.
• Coordinated transportation and parking arrangements for guests and vendors.
• Trained and supervised event staff to complete tasks on time.
• Fulfilled contractual obligations for rehearsal and day of event coordination.

Industry: Accounting Services

Summary:

• Collaborated with business leadership, state and federal and authorities, sales teams, interdepartmental personnel, and the general public to set priorities based on business needs, laws, regulations, resource capacity and risk exposure.
• Implemented project plans and budgets to ensure successful execution.
• Documented project progress to fulfill project requirements and establish traceability.
• Monitored and tracked project metrics and collected data to share with project members.
• Attended and led team meetings to assess project progress and plan appropriately to meet delivery targets.
• Reported regularly to managers on project budget, progress and technical problems.
• Generated weekly and monthly status reports for helpful progress tracking.
• Scheduled and facilitated meetings between project stakeholders (Federal/State taxing authorities, clients, and colleagues) to discuss status, schedules, conflicts, & deliverables,

Other responsibilities - Catering Manager

Industry: Hospitality

Summary:

• Managed and collaborated with c-level business leadership, inter-departmental personnel, sales team members, potential and current clientele, and the general public to identify, implement, and facilitate priorities based on business needs.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Responded to and resolved customer questions and concerns.
• Monitored production areas and employee actions for safety, sanitation and compliance. Proactively protecting staff and customers from delays, safety hazards, and infection risk.
• Applied security, safety and loss prevention strategies during shifts.
• Conducted routine inspections of incoming materials and products to check quality and compliance with established specifications.
• Prepared shift summary reports for General Manager/Owner and communicated regularly on goals and progress.
• Handled catering scheduling, ordered food and planned events.

Industry: Accounting Services

Summary:

• Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements in a timely manner in order to keep organized and up-to-date.
• Communicated with clients to reconcile invoice payments.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Used accounting software to prepare weekly and monthly financial reports.
• Completed weekly check runs.
• Onboarded new employees with training and new hire documentation.
• Helped in the coordination of several congeneric and conglomerate acquisition projects.
• Interpreted conversations from Spanish speaking clientele to various English speaking entities, and helped in the documentation and translation of pertinent information and procedures simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Completed and filed returns with tax departments at local, state and federal levels.

Industry: Hospitality

Summary:

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Followed food safety protocols, sanitation standards, and best practices.
• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Resolved customer complaints to patron satisfaction, resulting in repeat business.
• Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

Industry: Hospitality

Summary:

• Provided administrative support, to include but not limited to, answering phones, appointment scheduling, creating and managing filing systems, paper correspondence, and managing office supply inventory.
• Worked to preserve order in accordance with company policies and directives for personnel, visitors, and the facility.
• Opened, secured, and closed the facility, rooms, and common areas according to schedule and procedures.
• Attend regular team, management, and status meetings.