Summary
Overview
Work History
Education
Skills
Completed Trainings
Timeline
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Erin Salmon

Brooklyn

Summary

I would describe myself as a compassionate, detail-oriented healthcare professional with over four years of experience in both clinical and administrative roles. Skilled in patient education, prior authorizations, and coordinating procedures with empathy and precision. I am passionate about helping people feel seen and supported during stressful moments in their care. Funny enough, every time I land in an administrative role, I end up back in scrubs. Being good with people can be hard to keep behind the desk! I am seeking a workplace where I can continue to use my organizational strengths and people centered approach with a team that values a meaningful impact.

Overview

5
5
years of professional experience

Work History

Prior Authorization Manager & Medical Assistant

Rehabilitation Medicine center of New York
Manhattan
08.2024 - 05.2025
  • Managed and processed high-volume prior authorizations via the workers' compensation board for a multi-provider practice, ensuring timely escalations and approvals for procedures and physical therapy.
  • Performed key medical assistant duties, including scheduling procedures and post-operative appointments, retrieving imaging and diagnostic reports for provider review, and educating patients by answering questions about upcoming surgeries and injections to ensure clarity and preparedness.
  • Facilitated communication between patients, providers, and patient attorneys regarding coverage and treatment options.
  • Balanced dual responsibilities in both administrative and clinical roles to improve workflow efficiency.

Assistant Manager

CITY MD
Bayonne & Hoboken
01.2023 - 05.2024
  • Maintained clinic NPS of 80% or better on a monthly basis
  • Supported office that serves 170+ patients on a regular basis
  • Coached clinical team members to provide outstanding patient care
  • Created training materials for new hire managers to ensure a smooth onboarding process
  • Ensured maximum utilization & efficiency by maintaining medical and office inventory as needed
  • Performed BAT, Respirator FIT testing, PFT, Audiometry and drug screenings
  • Managed the performance of front desk operation and assisted site managers with patient flow, inventory and following up on labs
  • Maintained patient confidentiality in accordance with HIPAA requirements

Shift Supervisor

CITY MD
Bayonne & Hoboken
08.2022 - 01.2023
  • Oversaw daily workflow of front desk and clinical staff and delegated duties to the team
  • Collected patient feedback to address any concerns and assessed different patient scenarios to recommend appropriate solutions to staff
  • Digitized all medical documentation
  • Ensured all medical equipment is maintained following appropriate regulatory requirements & guidelines
  • Collaborated with senior team members in the advancement and mentoring of staff
  • Maintained orderliness and cleanliness of examination rooms
  • Stocks assigned rooms and cupboards and ensures appropriate levels of supplies and maintenance of supplies
  • Checked and completed required logs and equipment

Senior Scribe

CITY MD
Bayonne & Hoboken
12.2021 - 08.2022
  • Mentored and trained eight new hire scribes
  • Led weekly team meetings to ensure team compliance with new updates relating to branch
  • Worked with learning analytics department to mold and reshape training process as needed
  • Performed patient care under physicians and nurses direct supervision
  • Prepped patients for physicians, administering, obtaining and recording diagnostic laboratory test results
  • Led, guided, trained & evaluated the performance of the staff
  • Provided feedback to supervisor for performance reviews
  • Collaborated with members of the health care team to coordinate and implement patient plans; recorded reason for visit and related patient information for practitioner review
  • Collected and assisted providers in collection of specimens as required, utilized appropriate protocols to ensure safety

Medical Scribe

CITY MD
Bayonne & Hoboken
08.2020 - 12.2021
  • Accompanied providers during patient visits to assist in documenting the provider assessment and examination
  • Acted as primary liaison between patients and providers
  • Gained substantial knowledge in how to appropriately document: patient history, physical exams, assessments, diagnostic results, medical procedures, treatment plans, diagnoses, medication and prescription information and follow-up instructions
  • Revied past history and test results on patients to help facilitate providers in driving medical decisions
  • Performed venipunctures and capillary puncture
  • Collected and prepared specimens for testing or transport
  • Monitored pending labs for results to help guide patient care

Education

Bachelor of Science - Public Health

SHENANDOAH UNIVERSITY
Winchester, VA
05.2020

Skills

  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Google Workspace: Gmail, Google Docs, Google Sheets, Google Drive, Google Calendar
  • Electronic health record systems: Athena, eClinicalWorks, Eclipse, and Excel
  • Training and onboarding
  • Prior authorization
  • Clinical documentation
  • Strong writing and communication skills
  • Team leadership

Completed Trainings

  • Phlebotomy
  • DOT Drug Screening
  • Pulmonary Function Testing
  • Breath Alcohol Testing

Timeline

Prior Authorization Manager & Medical Assistant

Rehabilitation Medicine center of New York
08.2024 - 05.2025

Assistant Manager

CITY MD
01.2023 - 05.2024

Shift Supervisor

CITY MD
08.2022 - 01.2023

Senior Scribe

CITY MD
12.2021 - 08.2022

Medical Scribe

CITY MD
08.2020 - 12.2021

Bachelor of Science - Public Health

SHENANDOAH UNIVERSITY

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Erin Salmon