Erin Sampson
Gaffney,United States
Summary
Area Manager with over a decade of experience in optimizing operations through strategic planning and process improvement. Demonstrates expertise in data analysis and team leadership, driving efficiency and sustainable growth. Passionate about leveraging cutting-edge techniques to maintain industry leadership and foster continuous improvement.
Overview
17
17
years of professional experience
Work History
Sales Associate
Lowes Home Improvment
Gaffney
11.2024 - Current
- Collaborates with other departments to ensure efficient resolution of customer issues.
- Builds sustainable relationships with customers through open communication.
- Suggests additional products or services that may benefit the customer's needs.
- Provides feedback from customers to management regarding service failures or customer concerns.
- Processes orders, forms, applications, and requests.
- Greets and assists customers to foster positive experiences.
- Identifies potential opportunities to upsell products or services.
- Replenishes and arranges items to maintain appearance.
- Identifies customer needs by asking questions and advising on best solutions.
- Educates customers on product features and technical details to highlight benefits.
- Answers incoming customer calls regarding product questions, sales inquiries, and complaints.
Area Manager
Metrolina Greenhouses
York, South Carolina, United States
09.2013 - 11.2024
- Led cross-functional teams to optimize greenhouse operations, resulting in substantial productivity gains and cost reductions for Metrolina Greenhouses
- Creates SMART goals for Team Leaders and team members to drive success and engagement
- Cultivated strong interdepartmental relationships, facilitating seamless communication and synergy to achieve organizational objectives- In person, through email & Microsoft Teams
- Leveraged data-driven insights to optimize resource allocation, resulting in measurable improvements in product shipped/hours worked and quality
- Use metrics & standards to improve both efficiencies and how work is performed
- Assisted with roll out of advanced greenhouse management systems, driving sustainable growth and fostering a culture of continuous improvement at Metrolina Greenhouses
- Data & efficiency tracking development
- Timekeeping/Scheduling/Discipline/Reviews/Goals in ADP
- Selects applicants in the hiring process to interview & make offers of employment
Supervisor
Stacy’s Greenhouse
York, South Carolina
03.2013 - 09.2013
- Lead a team of 8-12 in the field pulling orders for shipping, and general plant maintenance
- Attended daily morning meeting for the day's plan
- Lead cross functional teams who also worked on the shipping dock, and in production
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Provided guidance and direction to subordinates regarding job duties and responsibilities
- Monitored employee productivity levels on a regular basis to identify areas of improvement
- Set specific goals for projects to measure progress and evaluate end results
- Coordinated with other department supervisors to ensure smooth workflow and project alignment
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members
Customer Service/Assistant Florist
Affluent Flowers
Irvine, California
03.2010 - 12.2012
- Gift shop sales
- Deliver flower arrangements
- Receive & build orders
- General housekeeping
Store Associate
Ups Store
Laguna Hills, California
01.2008 - 03.2010
- Customer service
- Ship packages
- Receive and sort mail
- Retail sales
- Answer phones
- Make keys
- Printing
- Laminating
Education
GED -
Creekside High School
Skills
- Data Analysis
- Project Management
- Customer service
- Team Leadership
- Process Improvement
- Strategic Planning
- Relationship building and management
- Order management
- Resource allocation
- Staff management
- Operations
- Goals and performance
- Employee scheduling
- Team development
- Process improvement
- Critical thinking
- Time management
- Inventory Management
- Empathy and patience
- POS system operation
Contact
Gaffney, SC 29340
Timeline
Sales Associate
Lowes Home Improvment
11.2024 - Current
Area Manager
Metrolina Greenhouses
09.2013 - 11.2024
Supervisor
Stacy’s Greenhouse
03.2013 - 09.2013
Customer Service/Assistant Florist
Affluent Flowers
03.2010 - 12.2012
Store Associate
Ups Store
01.2008 - 03.2010
GED -
Creekside High School