Results-oriented Cashier experienced in retail settings. Offers in-depth knowledge of POS system operations and return and exchange policies. Friendly and hardworking individual committed to helping store grow and bring in new customers.
Overview
8
8
years of professional experience
Work History
Front End Associate
DECA Commissary
Peterson, CO
08.2022 - Current
Issued receipts, refunds, credits or change due to customers.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Trained new team members in cash register operation, stock procedures, and customer services.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Followed company security procedures for handling large sums of money.
Resolved customer complaints professionally in accordance with company policy.
Conducted price checks for special orders or discounts as requested by customers.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Greeted customers and answered any questions they had about the store's products and services.
Answered customer inquiries regarding store policies and procedures.
Delivered high level of customer service to patrons using active listening and engagement skills.
Overnight Stocker
Lamain
Peterson, CO
10.2023 - 01.2024
Received and stocked merchandise in a timely manner.
Restocked shelves according to plan-o-grams set up by management team.
Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
Reported any suspicious activity or theft immediately to supervisors.
Checked expiration dates on all food items to ensure quality control standards were met.
Operated pallet jacks to move products throughout the store.
Worked collaboratively with other team members to achieve departmental goals.
Organized shelves, racks and bins to ensure product availability.
Maintained an orderly appearance at all times throughout the store.
Used proper case cutting techniques to cut and sort stock loads.
Picked up boxes and related trash from sales floor.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Front End Cashier
Aafes Shoppette
Ansbach, Germany
11.2019 - 07.2022
Processed returns and exchanges of merchandise in accordance with store policies.
Issued receipts, refunds, credits or change due to customers.
Operated cash register and POS system to receive payment by cash, check, and credit card.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Trained new team members in cash register operation, stock procedures, and customer services.
Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Helped customers find specific products, answered questions, and offered product advice.
Delivered high level of customer service to patrons using active listening and engagement skills.
Verified customer age requirement for alcohol or tobacco purchases.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Assisted customers over the phone regarding store operations, product information and order placement.
Followed company security procedures for handling large sums of money.
Resolved customer complaints professionally in accordance with company policy.
Conducted price checks for special orders or discounts as requested by customers.
Stocked shelves with merchandise when needed.
Ensured compliance with all safety regulations within the store environment.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Performed other duties as assigned by management.
Greeted customers and answered any questions they had about the store's products and services.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Built and maintained productive relationships with employees.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Adhered to social distancing protocols and wore mask or face shield.
Maintained current knowledge of store promotions to highlight sales to customers.
Customer Service Cashier
Belk Department Store
Evans, GA
07.2017 - 02.2019
Answered phone calls to assist customers with questions and orders.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Built and maintained productive relationships with employees.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Answered customers' questions and provided information on store procedures or policies.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Processed returned merchandise by strictly following store return and exchange procedures.
Maintained clean and orderly checkout areas by sanitizing register belts and emptying trash cans.
Maintained current knowledge of store promotions to highlight sales to customers.
Counted and balanced cashier drawers.
Processed customer payments quickly and returned exact change and receipts.
Greeted customers promptly and responded to questions.
Welcomed customers, offering assistance to help find store items.
Built loyal clientele through friendly interactions and consistent appreciation.
Maintained well-stocked inventory through regular refilling and rotation of items on shelves and clothing racks.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Complied with all health and safety regulations while performing job duties.
Education
High School Diploma -
Ramstein American High School
Ramstein Germany
01-2006
Skills
Retail transactions
Order selection and preparation
Merchandise display set up
Time Management
Customer Service
POS operations
ID Verification
Written and verbal communication
Accomplishments
Selected above peers as the Customer Service Ambassador for DeCA