Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Erin Saucida

Peyton,CO

Summary

Results-oriented Cashier experienced in retail settings. Offers in-depth knowledge of POS system operations and return and exchange policies. Friendly and hardworking individual committed to helping store grow and bring in new customers.

Overview

8
8
years of professional experience

Work History

Front End Associate

DECA Commissary
Peterson, CO
08.2022 - Current
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Overnight Stocker

Lamain
Peterson, CO
10.2023 - 01.2024
  • Received and stocked merchandise in a timely manner.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
  • Reported any suspicious activity or theft immediately to supervisors.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Operated pallet jacks to move products throughout the store.
  • Worked collaboratively with other team members to achieve departmental goals.
  • Organized shelves, racks and bins to ensure product availability.
  • Maintained an orderly appearance at all times throughout the store.
  • Used proper case cutting techniques to cut and sort stock loads.
  • Picked up boxes and related trash from sales floor.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.

Front End Cashier

Aafes Shoppette
Ansbach, Germany
11.2019 - 07.2022
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register and POS system to receive payment by cash, check, and credit card.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Customer Service Cashier

Belk Department Store
Evans, GA
07.2017 - 02.2019
  • Answered phone calls to assist customers with questions and orders.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained clean and orderly checkout areas by sanitizing register belts and emptying trash cans.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained well-stocked inventory through regular refilling and rotation of items on shelves and clothing racks.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Complied with all health and safety regulations while performing job duties.

Education

High School Diploma -

Ramstein American High School
Ramstein Germany
01-2006

Skills

  • Retail transactions
  • Order selection and preparation
  • Merchandise display set up
  • Time Management
  • Customer Service
  • POS operations
  • ID Verification
  • Written and verbal communication

Accomplishments

  • Selected above peers as the Customer Service Ambassador for DeCA

References

References available upon request.

Timeline

Overnight Stocker

Lamain
10.2023 - 01.2024

Front End Associate

DECA Commissary
08.2022 - Current

Front End Cashier

Aafes Shoppette
11.2019 - 07.2022

Customer Service Cashier

Belk Department Store
07.2017 - 02.2019

High School Diploma -

Ramstein American High School
Erin Saucida