Erin Savitski
Sussex,NJ
Summary
Experienced Office Management and Administration Professional with 20+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections.
Overview
23
23
years of professional experience
Work History
Office Manager
Edsall Insurance Services, LLC
08.2001 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Collaborated with underwriters to streamline policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.
- Increased cross-selling opportunities by proactively identifying potential new business leads during client interactions.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Calculated, validated accuracy of and submitted commission payments within specified deadlines.
Education
Some College (No Degree) -
Eastern Connecticut State University
Willimantic, CTSkills
- Relationship Building
- Employee Training
- Excellent multi-tasking ability
- Documentation and control
- Account Reconciliation
- Negotiation and Conflict Resolution
- Customer Relations
- Clear oral/written communication
Timeline
Office Manager
Edsall Insurance Services, LLC
08.2001 - Current
Some College (No Degree) -
Eastern Connecticut State University
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