Erin Scharf
Summary
Results-driven operations professional with over 10 years of experience in permitting, zoning, planning, inspections, and code administration, supported by more than 18 years of leadership, customer service, and operations management. Proven ability to lead permit administration, improve operational processes, coordinate cross-functional teams, and deliver exceptional service to residents, contractors, developers, and business owners. Recognized for building collaborative relationships, implementing workflow improvements, and ensuring regulatory compliance while maintaining efficient municipal operations.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Planner / Zoning Administrator
Village of Mukwonago
01.2023 - 03.2024
- Led daily operations for zoning, planning, permitting, and licensing across residential and commercial developments.
- Guided stakeholders (developers, contractors, residents) through complex municipal approval processes, ensuring clarity and compliance.
- Reviewed critical compliance factors including zoning, setbacks, wetlands, shorelands, surveys, and GIS mapping.
- Staffed Plan Commission and municipal committees, preparing official documentation and strategic recommendations to support informed decision-making.
- Collaborated with inspectors, engineering, and public works to streamline project reviews and enhance interdepartmental communication.
- Optimized tracking workflows by implementing enhanced reporting and workflow management structures.
Zoning Administrator / City Process Liaison / Inspector
City of West Allis
01.2019 - 10.2021
- Served as primary liaison among Planning, Development, Inspection Services, contractors, and residents to facilitate communication and project alignment.
- Managed core activities including zoning reviews, occupancy inspections, plan reviews, and code enforcement.
- Coordinated initiatives for Board of Appeals and Downtown Business District to enhance community engagement and streamline decision-making processes.
- Led software migration by assisting in rollout of new permitting and licensing software to improve operational workflows.
- Authored standard operating procedures (SOPs) that significantly increased departmental operational efficiency.
Permit Clerk
Village of Greendale
05.2017 - 12.2018
- Managed permit lifecycles from intake and fee calculations to tracking and final reporting, ensuring compliance and timely processing.
- Coordinated schedules for inspections and maintained accurate permit records, facilitating efficient workflow and timely approvals.
- Prepared agendas, minutes, and materials for Plan Commission and Building Board, supporting effective governance and decision-making.
Deputy Clerk – Inspections & Planning
Village of Hales Corners
08.2014 - 05.2017
- Administered municipal intake for permit applications, licensing, and inspections scheduling to facilitate compliance with local regulations.
- Managed daily administrative tasks for local government operations.
- Processed public records requests and maintained accurate filing systems.
- Assisted in preparing meeting agendas and taking official minutes.
- Managed communications, including website updates and community newsletters, to ensure timely information delivery and support community engagement.
Education
B.S. - Strategic Management Information Systems
Cardinal Stritch University
A.A.S. - Sociology
University of Wisconsin Colleges
Skills
- Zoning administration
- Plan Review
- Code Enforcement
- GIS & Survey Review
- Permit leadership
- Project Coordination
- Workflow improvement
- Staff Coordination & Training
- Government Software Systems
- MS Office
- Google Workspace
- Public Engagement
Certification
- WI Uniform Dwelling Construction Inspector License
- WI Uniform Dwelling HVAC License
- Leadership Certification
Accomplishments
- 2025 Recipient: BIASEW Inspector of the Year Award.
- 2021 Recipient: BIASEW Presidential Award.
- Process Innovator: Successfully assisted with two separate municipal permitting software rollouts.
Timeline
Planner / Zoning Administrator
Village of Mukwonago
01.2023 - 03.2024
Zoning Administrator / City Process Liaison / Inspector
City of West Allis
01.2019 - 10.2021
Permit Clerk
Village of Greendale
05.2017 - 12.2018
Deputy Clerk – Inspections & Planning
Village of Hales Corners
08.2014 - 05.2017
B.S. - Strategic Management Information Systems
Cardinal Stritch University
A.A.S. - Sociology
University of Wisconsin Colleges