Erin Schmidt

• Review patient-related documentation and advise on quality improvement.
• I aim to improve the company's risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
• Prepare to bill and ensure zero conflicts before billing is populated.
• Create In-Service training per county requirement.
• Take direct calls from hospitals and coordinate care to NTP.
• , and assist counseling staff in producing timely documentation and ensuring quality care for the patient. Create patient treatment plans and annual due date schedules to ensure compliance
• Audit documentation related to billing to ensure quality care throughout the corporation.

Company Overview: An electronic healthcare record corporation

• Support tech for an electronic healthcare record corporation since 2008
• Assist methadone clinics with any issue related to their electronic healthcare system nationwide
• The problems are commonly dispensing-related
• Diagnosed complex technical problems, quickly saving time and resources by providing effective solutions.

• Manager to oversee clinics in the process of licensing
• Assisted in the treatment program while licensing was being processed
• I gained a great deal of knowledge working with the Native American community
• Researched the Native American culture and created a curriculum sensitive to the community
• I've documented what I would bring to the community and what I've witnessed needs in the community for future opportunities

• As Regional Director, I reported directly to the CEO
• I was a member of the Corporate Administrative Management Team
• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
• Motivated employees through effective communication, recognition programs, and tailored incentive structures aligned with corporate objectives.
• Regional Director Responsibilities and duties: Represent Western Pacific on boards, committees, and organizations supporting Western Pacific's activities
• Monitor and prepare required reports for funders and regulatory agencies
• Responsible for CALOMS reports and DATAR reports
• Monitor and adjust financial/sliding scale issues
• This includes, but is not limited to, patient payment plans, transfer to DMC, retro billing, and the frequency of counseling notes.
• Monitor and prepare monthly DMC billing.
• Monitor and prepare quarterly dispensing reports.
• Calibration, contaminated returns, shipments, take-homes, and inspection of the safe, maintaining medication compliance
• Act as liaison between Managers and the Western Pacific Board of Directors
• Supervised Managers and new employees
• NPI#, time-card edits, and external audits
• Assist Managers with staff coverage and Dispensing coverage
• Monitor and supervise Quality Improvement Analysts
• Created dispensing reports, chart review spreadsheets, and In-Service Training
• Produced deficiency reports per week to analyze job performance against team goals.
• It championed organizational culture change initiatives that fostered collaboration, innovation, and continuous improvement across all organizational levels.
• Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
• Led a team of managers to achieve consistent revenue growth through effective leadership and strategic planning.
• We visited sites periodically to view service levels and adherence to global service standards.
• I attended monthly Advisory Board meetings to discuss and optimize strategies.
• Trained and guided team members to maintain high productivity and performance metrics.
• Established strong partnerships with industry stakeholders, enhancing the company's reputation and creating mutually beneficial collaborations.
• Represented the company at various local and national events.
• Meet with all inspectors, coordinating audits and providing necessary documents to DHCS, DEA, and County inspectors.
• Oversite of 150 employees and 2,700 patients
• Coordinating Accreditation reviews and preparing employees and clinics for inspection

• Detail-oriented, organized, with social skills
• Facilitate treatment between the patient and the program
• Assisted the patient in discovering their ability to make and live with productive choice decisions which will affect their lifestyle; to cultivate referral agency attachments for the development of patient choices of those constructive alternatives which will allow and add growth to the goal of the patient/counselor relationship objectives - that of being drug-free
• Maintained client confidentiality Guidelines
• Maintained documentation chronologically and in sequence at a minimum of twice monthly, program patient activities, the solidification of the patient's program address and, in detail, to describe as closely as possible, pseudo and interpersonal-related feelings for a more productive patient, the realization of the program objectives, and keeping with the traditional program philosophy of quality patient care
• Followed Western Pacific personnel policies in the 'Employee Handbook.'
• Follow Western Pacific administrative and program policies
• Become proficient with Western Pacific's automated systems (Tower Business Systems-TBS)
• Maintain a caseload of patients and carry out all assignments at the direction of the Clinic Manager
• Stress to patients the availability of rehabilitation options on the Methadone program, including but not limited to residential care, outpatient drug-free counseling, and job development/placement services
• The focus should be continuity of care for all patients
• Assist in collecting and tabulating all patient data relevant to evaluating the program's effectiveness
• Anticipate patient crises and develop ways to prevent their occurrence
• Assist the physician in the medical treatment process for each patient and physical complications, including the backup/relief in the dispensing unit
• (If applicable)
• Attend and participate in the monthly in-service training and be supported by the program
• To work rotating during the weekend and holiday hours at the front desk
• After training and orientation, total intakes of new patients and assistance as directed by the Clinic Manager in areas of need in the clinic's daily operations
• The goal is to have the counselor complete and submit to the Clinic Manager for review three to four charts per day
• Timely recording of all required information (i.e., UA results, filing of medication sheets, etc.)
• Completion of monthly progress notes by the end of the current month
• Timely completion of required treatment plans for the current month
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
• Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
• Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
• Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
• Conducted thorough assessments to identify client needs and appropriate intervention strategies.
• Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
• Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
• Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
• Assisted clients in exploring feelings and understanding behaviors.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.

• Chart Review, Counselor Supervision, In-Service Training, Money Management, NPI, CalOMS, Datar Report, Alarm Check, Death Report, Medication Review, Safety Check List, Western Pacific Email, Census, Incident Reports, Patient Surveys, DHCS, DEA, County Audits, Accreditation, Write-Ups, Fire Extinguishers, Employee Charts-CSL Certification, Consecutive Number Log, Monthly Report, Biennial, Holidays, Time Cards, Stand-In Counseling, Billing
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Recruited and trained staff and volunteers to upgrade collective team skills.
• Provided ongoing direction and leadership for program operations.

• I created a peer support group and organized speaker groups at the juvenile hall
• We told our life experiences to the children and encouraged them to make productive choices
• We answered questions and developed a good rapport with the children
• Inspired positive change in attendees by sharing actionable advice, tools, and strategies for personal growth.

• My duties and responsibilities included welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen, memorizing the menu, and offering recommendations to upsell appetizers, desserts, or drinks

• My duties and responsibilities included welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen, memorizing the menu, and offering recommendations to upsell appetizers, desserts, or drinks.