Summary
Overview
Work History
Education
Skills
Timeline
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Erin Schmitz-Edwards

Scottsdale,AZ

Summary

Dynamic Front End Manager at The Home Depot Inc, recognized for enhancing service excellence and optimizing workforce management. Achieved rapid promotions through effective team leadership and performance improvements, while ensuring compliance with safety protocols. Proven ability in fraud detection and maintaining operational efficiency, fostering a culture of continuous improvement.

Front-end management professional with expertise in overseeing customer service, inventory management, and daily operations of cash handling transactiions. Known for fostering team collaboration and driving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in staff training, conflict resolution, and ensuring exceptional customer experiences. Recognized for strong communication, leadership, and organizational abilities.

Experienced with leading front-end teams to ensure smooth daily operations and exceptional customer service. Utilizes strategic planning and effective communication to enhance team productivity and store efficiency. Track record of implementing process improvements that drive customer satisfaction and operational success.

Overview

8
8
years of professional experience

Work History

Front End Manager

The Home Depot Inc
04.2017 - 08.2022
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Maintained strong customer relations and effective customer service standards.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Evaluated employee performance and made recommendations for improvements.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Coached employees through day-to-day work and complex problems.
  • Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
  • Established strong partnerships with store management team, working closely to plan and execute seasonal promotions that exceeded sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.

School Aide

Scottsdale Unified School District
01.2015 - 02.2017
  • Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
  • Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.
  • Enhanced student safety by consistently monitoring school grounds and maintaining a secure environment.
  • Assisted in the organization of school events, contributing to memorable experiences for students and families.
  • Chaperoned field trips and extracurricular activities, ensuring student safety and a positive experience for all participants.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

Education

No Degree - Business Finance And Real Estate Licensing

Scottsdale Community College
Scottsdale, AZ
02-2026

High School Diploma -

Bishop Kearney
Rochester, NY
06.1984

Skills

  • Service excellence
  • Team leadership
  • Workforce management
  • Fraud detection
  • Performance improvements
  • Administrative skills
  • Operations management
  • Workflow optimization
  • Cash handling
  • Client communication
  • Team building
  • Cash register operation
  • Team supervision
  • Schedule management
  • Compliance enforcement
  • Customer service
  • Employee supervision
  • Time management
  • Opening and closing procedures
  • Cash handling accuracy
  • Operations
  • Problem-solving skills
  • Cash counting
  • Accurate money handling

Timeline

Front End Manager

The Home Depot Inc
04.2017 - 08.2022

School Aide

Scottsdale Unified School District
01.2015 - 02.2017

No Degree - Business Finance And Real Estate Licensing

Scottsdale Community College

High School Diploma -

Bishop Kearney

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Erin Schmitz-Edwards