Erin Schneider
Jonesborough,TN
Summary
Compassionate individual with desire to take on new challenges that facilitate personal and professional satisfaction as well as joy for myself and my coworkers. Strong work ethic, adaptable, and exceptional interpersonal skills. Adept at working effectively unsupervised and as part of a team, with high rate of productivity and task completion. Conscientious person who is willing to work in many positions to support my customers and work peers.
Overview
24
24
years of professional experience
Work History
Eligibility Counselor II
Department of Human Services, State of Tennessee
Johnson City , TN
08.2006 - 08.2023
- Conducted initial eligibility interviews with clients to assess needs.
- Evaluated financial and medical eligibility for public assistance programs.
- Assisted clients in completing required paperwork for program enrollment.
- Maintained accurate records of client information and case notes.
- Provided resources and referrals to assist clients in obtaining needed services.
- Facilitated meetings between clients and other service providers as necessary.
- Researched, compiled, and analyzed data related to program eligibility criteria.
- Advised on changes in policies or procedures that may affect eligibility decisions.
- Prepared detailed reports summarizing program activity and results achieved.
- Attended staff meetings to discuss current trends in welfare reform initiatives.
- Developed educational materials to inform the public about available benefits.
- Reviewed applications for accuracy, completeness, and compliance with regulations.
- Processed applications within established time frames while ensuring quality standards were met.
- Monitored ongoing cases to ensure timely re-determination of eligibility status.
- Responded promptly to inquiries from applicants regarding their application status.
- Collaborated with other agencies or organizations to coordinate services for eligible individuals.
- Ensured all activities were conducted in accordance with applicable laws, regulations, and policies.
- Trained new employees on proper procedures for conducting eligibility interviews.
- Performed periodic audits of applicant files to verify accuracy of documentation.
- Interpreted program guidelines when making determinations on benefit requests.
- Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
- Entered client information and files into databases for further review and tracking.
- Explained reasons behind application denials and recommended further action.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Gathered financial information from clients regarding income, assets and debts.
- Reviewed applications to verify client information and resolve discrepancies.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Built and maintained strong relationships with clients by successfully resolving issues and responding promptly to phone inquiries.
- Was selected to be on a pilot statewide application remote working team assisting with trouble shooting, which allowed the State to smoothly transition to remote online application processing during COVID shutdowns.
Editor/Proofreader for Yellow Pages Graphic Design
R.H. Donnelley
Bristol, TN
07.2005 - 07.2006
- Provided quality control for advertising clients for the Yellow Pages of the phone book
Temp at R.H. Donnelley
Kelly Services
Johnson City , TN
07.2004 - 07.2005
- Was a temp to hire for R.H. Donnelley
Server
Perkins Restaurants & Bakery
Kingsport, TN
03.1999 - 12.2003
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food for safety and quality before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts.
- Assisted management with simple time reporting and shift report tasks.
- Scheduled shifts for servers based on their availability and current workloads.
- Developed strategies for improving customer service standards within the restaurant.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
Education
English And Psychology
East Tennessee State University
Johnson City, TN12-2003
Skills
- Confidentiality
- Regulation compliance
- Effective communication skills
- Recordkeeping and data input
- Telephone etiquette
- Documentation And Reporting
- Cultural competency
- Strong customer service skills
Timeline
Eligibility Counselor II
Department of Human Services, State of Tennessee
08.2006 - 08.2023
Editor/Proofreader for Yellow Pages Graphic Design
R.H. Donnelley
07.2005 - 07.2006
Temp at R.H. Donnelley
Kelly Services
07.2004 - 07.2005
Server
Perkins Restaurants & Bakery
03.1999 - 12.2003
English And Psychology
East Tennessee State University
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