Erin Schroeder
Carson,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE/BILLING SPECIALIST
Providence Health & Services/ R1RCM
07.2019 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Maintained up-to-date knowledge of product and service changes
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
OFFICE MANAGER/NEWSPAPER
SKAMANIA COUNTY PIONEER
04.2014 - 06.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets
Skills
- Customer Service
- Epic
- EXCEL
- Account updating
- Credit card payment processing
- Travel planning
- Shipping and receiving
- Product knowledge
- Appointment scheduling
- Customer education
- Complaint handling
- Positive and professional
- Escalation management
- POS systems expert
Timeline
CUSTOMER SERVICE REPRESENTATIVE/BILLING SPECIALIST
Providence Health & Services/ R1RCM
07.2019 - Current
OFFICE MANAGER/NEWSPAPER
SKAMANIA COUNTY PIONEER
04.2014 - 06.2019
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