Erin Scott
Summary
An experienced Project Management Professional with over 20 years of IT work experience, with an emphasis on quality, transparency, and efficiency. Highly engaged and motivated, with strong and effective oral and written communication skills. A self-starter who can work with minimum supervision as well as collaborate well within a team. An extensive background in infrastructure and cloud projects, QA, and data center management. Excellent interpersonal abilities, and can interface with all levels of management, peers, and customers.
Professional Scrum Master I (PSM) Certified SAFe 5 Practitioner Certified ITIL v3 Certified AWS Cloud Practitioner (certification in progress)
Overview
22
22
years of professional experience
Work History
Corporate Senior IT Project Manager
Maximus
Remote
09.2017 - Current
- Managing large-scale enterprise-wide production implementation projects, across the Health, Human Services and Federal sectors
- Past Managed Projects include a new Disaster Recovery build & test for the New York State of Health (NYSOH), infrastructure upgrades, office moves and consolidations, MPLS and SD-WAN network upgrades, and a large-scale data center to AWS cloud conversion and cloud optimization effort
- Recently promoted to a Program Manager role overseeing all Corporate Network-related Projects
- Working with new offshore India team to facilitate their transition into our IT PMO, and mentoring new India PMs by getting them actively engaged in project activities and providing dedicated support along the way
Systems Engineering Project Manager
TekSystems – Consulting to Maximus
Albany, NY
10.2016 - 09.2017
- Managed a large-scale Production Data Center migration for the NYSOH Project, with a high rate of success
- Coordinated Technical Validation, SIT, and UAT testing efforts for newly built systems.
- Focused on building and maintaining successful relationships within the cross-functional areas to promote a stronger level of communication and efficiency.
- Assisted with the implementation of Incident and Problem Management within the organization, and various other process improvements.
IT Strategic Project Manager
CTS – Consulting to MVP Healthcare
Albany, NY
11.2015 - 10.2016
- Managed large-scale, enterprise-wide corporate and IT implementation Projects for new Medicare and Medicaid Programs, with budgets in excess of $1m
- Worked closely with Account Managers and focused on Business Relationship Management to ensure both business value and customer satisfaction
- Active participant and contributor in the transition from traditional waterfall project management to Agile/Scrum.
Senior Project Manager
US Tech Solutions – Consulting to NYS ITS @ Office of Mental Health (OMH)
Albany, NY
05.2015 - 11.2015
- Managed projects for standard SDLC, .Net Application upgrades for core state applications, supervising a team of Programmers and mentoring and delegating assignments via a daily scrum.
- Responsible for development of test plans for use by the development team, as well as testing application changes, such as QA, performance, and stress testing.
- Managed the collection, analysis, and documentation, and redesign of clients' business processes and requirements.
Quality Assurance Analyst
Computer Sciences Corporation
Rensselaer, NY / Falls Church, VA
04.2009 - 04.2015
- Provided QA Analysis for New York State of Health contract
- Developed process improvement policies, techniques, and services
- Managed the collection, analyses and documentation, and redesign of clients’ business processes and requirements.
Advisor: Business Process Reengineering
Computer Sciences Corporation
10.2014 - 03.2015
- Served as Process Deployment Lead, analyzing, developing, and implementing complex operational process improvements to improve infrastructure and streamline current business processes.
Business Analyst Sr. Professional
Computer Sciences Corporation
04.2013 - 10.2014
- Filled a secondary role as a Business Analyst Senior Professional
- Role focused on IT Delivery Measurement and Analysis
- Performed moderately complex analyses of business goals, objectives and needs, and the general business environment to align IT solutions with business initiatives
- Acted as liaison between technical personnel and non-technical personnel
- Planned, designed and recommended business processes to improve and support business activities
- In this role, I was heavily involved in Business Process Reengineering (BPR).
Quality Sr. Professional - Change Manager
Computer Sciences Corporation
Rensselaer, NY / Falls Church, VA
04.2012 - 10.2014
- Facilitated weekly Change Advisory Board (CAB) meetings and attended daily service review meetings to report/review daily changes, and schedule or reject changes as appropriate, with reporting to the Executive level.
- Provided Change Management training to new hires, and routine refresher training for all Change Owners and Approvers
- Engaged in Business Process Reengineering (BPR) to improve efficiency, accuracy and compliance to the CSC Global Standard
- Routinely contributed to internal CSC portal Wiki via MediaWiki
- Enrolled in Lean Six Sigma Green Belt program, and managed a project which focused on defect data collection and process improvement for the handling of critical data center incidents.
Production Sr. Professional - Command Center Shift Manager
Computer Sciences Corporation
Rensselaer, NY / Falls Church, VA
04.2009 - 04.2012
- Performed testing and analysis of data center environment and processes
- Engaged in Business Process Reengineering (BPR), recommending and implementing process improvements to ensure that equipment is efficient and meets production demands
- Performed test runs and reporting results to management to inform of all production process developments
- Managed and provided training, work guidance and direction to my team of Production Specialists to ensure that company needs were met in an effective and efficient manner
- Supported Production Operations for Medicare and Medicaid claims processing for multiple clients, including eMedNY
- Monitored claims production scheduling and claims batch processing to ensure SLAs were being met and promptly troubleshot critical issues related to claims processing
- Routinely interfaced with both State and internal claims processing stakeholders to ensure quality
- Monitored routine automated system-generated claims statistical reports to detect issues
- Received incident report calls from the centralized CSC Help Desk
- Provided on-call support for escalation of critical issues, which included leading Service Restoration Team bridge calls, and authorizing break/fix emergency Changes
- Monitored mainframe ZEKE job schedule, and logged and escalated critical issues
- Performed routine mainframe code promotes (IPLs)
- Monitored data backup jobs using Symantec NetBackup
- Monitored status of Automated Tape Library and engaged vendor support where required
- Performed daily tape library duties, and handling shipping/receiving of offsite data backup, including degaussing of tape media
- Coordinated Command Center duties during routine Disaster Recovery simulation exercises
IT Project Lead – IT SOX PMO
Princeton Information – Consulting to MetLife Insurance
Troy, NY
04.2008 - 12.2008
- Responsible for projects including quality control of IT SOX (Sarbanes-Oxley) audit controls and coordination of training programs
- Also responsible for special projects as directed by management and performing project management as required
- Assisted in the development of project plans and contributed to planning and control, testing, debugging and integration of accepted technological solutions
- Managed completion of task priorities and communicated status to clients and management
- Participated in the ongoing maintenance, support and integration of developed applications
- Responded to requests from internal and external clients and investigated and solved problems with technological systems, programs, and business systems processes.
Project Manager
The WERCS, Ltd.
Latham, NY
02.2007 - 04.2008
- Responsible for managing projects from start to close, including scheduling, coordination of resources, project change control, status reporting, invoicing, and streamlining workflow processes to execute projects efficiently and accurately, while maintaining cost-effectiveness
- Routinely visited worldwide client sites for project kickoff, software design, status, and closeout meetings
- Technical knowledge utilized includes MS Project (for project management and workflow analysis), MS Access, SQL and Oracle database management and querying, data migration, software configuration and rule writing, interface functional and technical specification writing, and extensive product knowledge
- Personally responsible for research and establishment of the company’s first international branch location in Paris, France
- In this role, I was heavily involved in User Acceptance Testing (UAT), Software Application Training, and Software Quality Assurance Management (QA).
Project Manager
Nfrastructure Technologies, Inc
Clifton Park, NY
01.2005 - 02.2007
- Managed large-scale client-facing projects that included hardware installations both remotely and on customer sites, warehouse inventory control, technician support, specification writing, data and metrics reporting, billing, and streamlining workflow and processes to execute projects efficiently and accurately, while maintaining cost-effectiveness.
- Personally created and implemented processes for use of new data-capturing device.
Customer Service Representative
Installs Inc
Buffalo, NY
11.2002 - 04.2003
- Managed inbound calls for the largest coordinator of home entertainment and satellite installations throughout North America
- Coordinated projects for boosting efficiency and time management of the installations, while maintaining customer and client relationships
- Promoted to supervisor, managing and monitoring employee efficiency, as well as suggesting areas for improvement.
Technical Support Specialist
Client Logic - Sony Campaign
Buffalo, NY
08.2002 - 11.2002
- Provided technical support and troubleshooting for Sony products
Education
Liberal Arts -
Truman College
01.2004
Graphic Design -
State University of New York at Buffalo
01.2001
Skills
- Project Management - Both Waterfall and Agile/Scrum Methodologies
- Operations Management
- Business Relationship Management
- Disaster Recovery
- Data Center to Cloud Conversion Management and Optimization
- Defect Analysis and Prevention via Lean Six Sigma
- Quality Management
- Performance Auditing
- Change Management
- Compliance Auditing
- Incident/Problem Management
- Process Development and Workflow Analysis
- Risk Management
- Process Improvement and Analysis
- Business Process Reengineering
Certifications and Security Clearances
- SAFe 5 Practitioner Certified – Obtained July 2020
- Professional Scrum Master (PSM) I – Obtained July 2016
- ITIL v3 Certified – Obtained April 2011
- Lean Six Sigma
- Department of Homeland Security Clearance – Obtained February 2011
- Department of Defense Top Secret Security Clearance – Obtained April 2011
- NACI (National Agency Check with Inquiries) - Federal Security Clearance – Obtained April 2011
Technical Knowledge
Windows, iOS, Linux, Smartsheet, SharePoint, Project, Visio, InfoPath, MS Visual SourceSafe, Lotus Notes, TFS, Adobe Creative Cloud Suite, MS Access, SQL, Oracle, Lotus Notes, SharePoint, Rational, MediaWiki, Toad, Lansweeper, Solarwinds, JIRA, ServiceNow, Smartsheet, Cherwell, BMC Remedy, Rational (RTC), Confluence, HP Application Lifecycle Management – Quality Center, Agile, Scrum, PMI Methodology, SAFe, Gantt Charts, Critical Path Mapping, PERT Charts, SDLC, ZEKE/ZEBB, Symantec NetBackup
Timeline
Corporate Senior IT Project Manager
Maximus
09.2017 - Current
Systems Engineering Project Manager
TekSystems – Consulting to Maximus
10.2016 - 09.2017
IT Strategic Project Manager
CTS – Consulting to MVP Healthcare
11.2015 - 10.2016
Senior Project Manager
US Tech Solutions – Consulting to NYS ITS @ Office of Mental Health (OMH)
05.2015 - 11.2015
Advisor: Business Process Reengineering
Computer Sciences Corporation
10.2014 - 03.2015
Business Analyst Sr. Professional
Computer Sciences Corporation
04.2013 - 10.2014
Quality Sr. Professional - Change Manager
Computer Sciences Corporation
04.2012 - 10.2014
Quality Assurance Analyst
Computer Sciences Corporation
04.2009 - 04.2015
Production Sr. Professional - Command Center Shift Manager
Computer Sciences Corporation
04.2009 - 04.2012
IT Project Lead – IT SOX PMO
Princeton Information – Consulting to MetLife Insurance
04.2008 - 12.2008
Project Manager
The WERCS, Ltd.
02.2007 - 04.2008
Project Manager
Nfrastructure Technologies, Inc
01.2005 - 02.2007
Customer Service Representative
Installs Inc
11.2002 - 04.2003
Technical Support Specialist
Client Logic - Sony Campaign
08.2002 - 11.2002
Liberal Arts -
Truman College
Graphic Design -
State University of New York at Buffalo
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