Erin Scott
East Lansing,Michigan
Summary
Dynamic and results-oriented professional with over 22 years of experience in sales office management and customer relations, dedicated to fostering strong partnerships and driving productivity. Expertise includes all aspects of daily office operations, such as payroll, billing, collections, and accounting. Proven track record in leading a marketing team of contractors, skilled in hiring, training, and managing a diverse staff of up to 20 individuals. Committed to enhancing operational efficiency and achieving organizational goals through strategic leadership and effective communication.
Overview
27
27
years of professional experience
Work History
AP Supplier Management Intermediate Associate
University of Michigan
05.2024 - Current
- Engage with various university departments to onboard new suppliers, improving procurement processes.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues
- Maintain monthly metrics standards for production and accuracy
- Appointed to staff advisory council, advocating for team perspectives and enhancing interdepartmental relations across the Shared Services Center.
- Manage project timelines, ensuring alignment with institutional objectives and compliance requirements
- Increase customer satisfaction by resolving complex issues and providing exceptional service at all times
Office Manager/Vice President
Community Fire Safety
03.2005 - 05.2024
- Administered daily functions and strategic planning for a top-performing sales office recognized globally for 18 years.
- Oversaw a team of 3-6 sales professionals and a phone marketing team of up to 20 members. Directed recruitment, training, and performance evaluations to enhance team effectiveness.
- Compiled and analyzed weekly sales data to inform strategic decision-making.
- Facilitated scheduling of marketing and educational programs in partnership with regional restaurants and conference venues to enhance community engagement.
- Handle the scheduling for all attendees at the educational programs offered
- Coordinated efforts with finance company to ensure timely financing approvals for customers.
- Developed and managed in-house financing programs to support customers in securing necessary funding.
- Manage billing and collection of in-house financing accounts
- Oversaw direct mail and phone marketing campaigns, ensuring effective demographic selection and analysis.
Office Manager
Midwest Lifesavers
12.2000 - 03.2005
- Oversaw operations of top 10 sales office, managing a dynamic team of 5-20 sales and marketing professionals.
- Created and distributed weekly newsletter to enhance communication and keep audience updated.
- Managed weekly sales reports, payroll and billing
- Facilitated customer inquiries by addressing issues or directing them to appropriate departments for resolution.
- Managed collections for delinquent financed customers, ensuring compliance with legal procedures.
Appointment Setter
Midwest Lifesavers
09.1998 - 12.2000
- Scheduled and confirmed promotional appointments and meetings for sales reps in a sales office that was consistently in the Top 10 globally
Education
Bachelor's Degree - Criminal Justice
Michigan State University
East Lansing, MI12.2000
Skills
- Customer relations
- Communication skills
- Time management
- Microsoft Excel
- Microsoft Word
- Computer literacy
- Leadership
- Documentation review
- Team supervision
- Scheduling Coordination
Timeline
AP Supplier Management Intermediate Associate
University of Michigan
05.2024 - Current
Office Manager/Vice President
Community Fire Safety
03.2005 - 05.2024
Office Manager
Midwest Lifesavers
12.2000 - 03.2005
Appointment Setter
Midwest Lifesavers
09.1998 - 12.2000
Bachelor's Degree - Criminal Justice
Michigan State University