Erin Sebert
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Lead Family Coordinator
Sisseton-Wahpeton Oyate Youth Lodge
08.2023 - 09.2024
- Provided parenting skill development, life skill modeling, child development frameworks and behavioral management.
- Established a welcoming environment for families through the creation of informative materials, workshops, and open-door policies.
- Evaluated program effectiveness by tracking participation rates, feedback surveys, and making data-driven adjustments as needed.
- Documented data and completed accurate updates to case records.
- Helped write and present community event content on mental health topics that affected the community.
- Managed the schedule for the classes offered and did reminder and follow-up calls.
- Entered Data into SPARS (Grant Accountability Application)
Field Operations Team Lead
Velocity, A Managed Services Company
12.2022 - 06.2023
- Utilized data-driven decision-making to optimize resource allocation and prioritize workloads for maximum impact.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Dispatched Company Technicians to jobs in their Local Areas.
- Communicated with Company Technicians regarding changes to their schedules and opportunities for overtime hours.
Operations Supervisor
Everise
09.2017 - 08.2022
- Trained team members on performance metrics and consumer behavior identification.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
Circulation Customer Service Representative
Arizona Daily Star
08.2013 - 07.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associates of Applied Business - Business Technology
Stauzenberger College
Maumee, OH12.2010
Skills
Creativity and Innovation
Case tracking and follow up
Effective Communication
Relationship Building
Appointment Scheduling
Problem-solving abilities
Reliability
Organizational Skills
File Management
Microsoft Office Suite
Additional Information
Certified Facilitator - Fatherhood is Sacred/ Motherhood is Sacred Parenting Program. Native American Fathers and Families Association Mesa Arizona. March 2024-2026
FCC License - Amateur Radio Operator
Timeline
Lead Family Coordinator
Sisseton-Wahpeton Oyate Youth Lodge
08.2023 - 09.2024
Field Operations Team Lead
Velocity, A Managed Services Company
12.2022 - 06.2023
Operations Supervisor
Everise
09.2017 - 08.2022
Circulation Customer Service Representative
Arizona Daily Star
08.2013 - 07.2014
Associates of Applied Business - Business Technology
Stauzenberger College
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