Summary
Overview
Work History
Education
Skills
Groups
Timeline
Receptionist

Erin Sechrest

Alva,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

41
41
years of professional experience

Work History

Customer Service Cashier

Family Dollar
10.2020 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Volunteer Dog Trainer

02.2018 - Current
  • Rescued dog and completed training

Office Manager

Salute to the Brave Hero Project
01.2019 - 12.2020
  • Organized and arranged fundraising events, budgeted funds from events
  • Organized and coordinated office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety
  • Answer telephones and did payroll using quick books

Office Manager

Brothers of Arms Private Security
01.2018 - 01.2019
  • Organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety
  • Responsible for developing intro-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation

Customer Service Representative

FGUA
01.2017 - 01.2018
  • Processed orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
  • Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Opened and maintained customer financial accounts, processing customer adjustments accounts by recording account information

Administrative Assistance

South Florida Gas
01.2016 - 01.2017
  • Supported managers and employees through a variety of tasks related to organization and communication
  • Effectively communicated via phone and email ensuring that all Administrative Assistant duties were completed accurately and delivered with high quality and in a timely manner
  • Provided daily invoicing, processing payments, monthly statements and collections
  • Increased customer retention by 15% and added new customers, increasing company production 20%
  • Opened new accounts scheduling service calls and propane deliveries

Front Desk Manager

Best Western
01.2014 - 01.2016
  • Provided guidance and direction, including setting performance standards and monitoring performance
  • Assisted front office and clerical staff in developing and implementing short and long-term work plans and objectives
  • Checked opening house count and establish rate to be quoted during the day with the reservations manager and the front office manager
  • Reviewed work procedures and operational problems to determine ways to improve service, performance, or safety

Ms Secretary

self-employed
01.2009 - 01.2011
  • Business Owner/Operator
  • Provided 24-hour answering service for several businesses on a daily basis
  • Provided personal administrative support to management and the company through conducting and organizing administrative duties and activities including receiving and handling information
  • Excellent communication; written and oral skills
  • Understanding of modern information and communication technology

Office Manager

All-State Bail Bonds
01.2004 - 01.2009
  • Oversaw eight office assistants to ensure organizational efficiency
  • Mailing, purchasing supplies, billing and errands
  • Organized and scheduled meetings and appointments
  • Organized office operations and procedures
  • Fielding telephone calls, word processing, creating spreadsheets and filing
  • Produced and distributed correspondence memos, letters, faxes, and forms
  • Develop and maintained a filing system
  • Submitted and reconciled accounts receivable and expense report

Office Manager

Sechrest Bail Bonds Inc
01.1984 - 01.2002
  • Interacted with clients via interface or by telephone on a daily basis, screened applicants quoting bond premiums
  • Obtained signatures for financial documents, internal and external invoices, prepared and managed daily banking reports, accounts receivables, bond inventory and credit reports for management
  • Obtained accurate bail and court information by maintaining court logs
  • Maintained bond logs and payments, organized client files with the utmost discretion
  • Assembled documents and kept check on pending cases, collected and gathered relevant case information

Education

Some college - Business Management

State College of Florida
Venice, FL
01.2012

Skills

  • Excel
  • Quickbooks
  • Multi-Line Phone System
  • Accounts Receivable
  • Customer Service
  • Billing
  • Scheduling
  • Office Management
  • Account Reconciliation
  • Accounts Payable
  • Office Administration
  • Word Processing
  • Balance Sheet Reconciliation
  • Bank Reconciliation
  • Clerical Experience
  • Data Entry
  • Payroll
  • Office experience

Cash Handling

Customer Complaint Resolution

Guest Services

Cash Management

Groups

Wolfhounds legacy, 02/01/18, Present, Rescued dog and completed training., Volunteer Dog Trainer.

Timeline

Customer Service Cashier

Family Dollar
10.2020 - Current

Office Manager

Salute to the Brave Hero Project
01.2019 - 12.2020

Volunteer Dog Trainer

02.2018 - Current

Office Manager

Brothers of Arms Private Security
01.2018 - 01.2019

Customer Service Representative

FGUA
01.2017 - 01.2018

Administrative Assistance

South Florida Gas
01.2016 - 01.2017

Front Desk Manager

Best Western
01.2014 - 01.2016

Ms Secretary

self-employed
01.2009 - 01.2011

Office Manager

All-State Bail Bonds
01.2004 - 01.2009

Office Manager

Sechrest Bail Bonds Inc
01.1984 - 01.2002

Some college - Business Management

State College of Florida
Erin Sechrest