Summary
Overview
Work History
Skills
Groups
Timeline
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Erin Sechrest

Alva,USA

Summary

Dynamic Office Manager with proven success at Practical Defense Weapons Training, excelling in organization and communication. Skilled in QuickBooks and event planning, I enhanced operational efficiency and achieved a 15% increase customer retention. My proactive approach ensures effective multitasking and exceptional services in fast-paced environments.

Overview

41
41
years of professional experience

Work History

Customer Service Cashier

Family Dollar
Alva, FL
10.2020 - Current
  • Maintained a clean and organized workspace, fostering a welcoming customer environment.
  • Achieved customer service targets and surpassed expectations.
  • Responded to customer inquiries, enhancing their store experience.
  • Consistently ensured accurate drawer counts during shifts.
  • Conducted customer cash and card transactions via the POS platform.
  • Provided support to ensure smooth cashier operations.
  • Ensured secure handling of sensitive payment information at all times.
  • Executed return and exchange processes in compliance with store guidelines.

Office Manager

Practical Defense Weapons Training
Fort Myers, FL
01.2018 - Current
  • Streamlined office administration and procedures to enhance efficiency and safety.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Organized filing system for records, correspondence, and documents.
  • Kept detailed records of sensitive personnel information.
  • Evaluated business data to predict future outcomes.
  • Managed social media accounts. And executed social media marketing campaigns.

Office Manager

Savage 4x4
Fort Myers, FL
01.2018 - 12.2020
  • Managed the coordination of various event planning aspects efficiently.
  • Optimized administrative functions for smoother operations.
  • Managed incoming calls alongside overseeing payroll using QuickBooks.
  • Conducted detailed reconciliation of bank statements to ensure accuracy in financial records.
  • Executed social media marketing campaigns.

Customer Service Representative

FGUA
Fort Myers, FL
01.2017 - 01.2018
  • Fulfilled requests promptly to maintain high satisfaction levels.
  • Addressed customer complaints, identified problem causes, and communicated resolution steps.
  • Opened and managed client financial accounts, efficiently updating account details.
  • Resolved billing and service complaints by adjusting bills.
  • Resolved issues effectively to retain critical client accounts.
  • Delivered precise information about products and services.

Administrative Assistance

South Florida Gas
Fort Myers, FL
10.2014 - 01.2017
  • Assisted managers and team with organizational and communication tasks.
  • Ensured the completion of all Administrative Assistant duties accurately and promptly through effective phone and email communication.
  • Provided daily invoicing, payment processing, monthly statements, and collections.
  • Achieved a 15% increase in customer retention, contributing to a 20% rise in production.
  • Opened new accounts, scheduled service calls, and made propane deliveries.

Front Desk Manager

Best Western
Blairsville, GA
01.2014 - 01.2016
  • Coordinated with the management team to set accurate day-to-day room rates.
  • Oversaw reservations tracking for incoming parties and special events.
  • Greeting guests with a smile, and answering their questions.
  • Checked guests in and out of the hotel.
  • Issuing room keys, and providing information about the resort, restaurant, and facilities.
  • Coordinated with other hotel departments to meet guests' needs.
  • Maintaining a tidy and organized front desk area.

Office Manager

All-State Bail Bonds
Port Charlotte, FL
01.2004 - 01.2009
  • Managed team of eight office assistants to maintain operational productivity.
  • Coordinated purchasing supplies and billing.
  • Coordinated and arranged meetings and appointments.
  • Streamlined office workflows through effective coordination.
  • Handled incoming telephone calls, managed word processing tasks, developed spreadsheets and organized filing systems.
  • Created and circulated correspondence documents.
  • Established and sustained an effective file management system.
  • Ensured timely reconciliation and reporting of accounts receivable and expenses.

Office Manager

Sechrest Bail Bonds Inc
Sarasota, FL
01.1984 - 01.2002
  • Evaluated applicants and assessed qualifications for accurate bond premium quotations.
  • Secured necessary endorsements for financial documentation, invoices, and reports.
  • Secured precise bail and court details through court log upkeep.
  • Kept meticulous records of bond logs and payments.
  • Collected necessary case information and maintained comprehensive records.

Skills

  • Microsoft Office (Excel, Word, and Outlook) proficient
  • QuickBooks
  • Organization and time management
  • Effective communication
  • Event planning
  • Multitasking
  • Accounts Receivable/Payable
  • Payroll
  • Scheduling
  • Guest Services
  • Multi-line phone system
  • Account reconciliation

Groups

Wolfhounds legacy

Boy Scouts of America

Timeline

Customer Service Cashier

Family Dollar
10.2020 - Current

Office Manager

Savage 4x4
01.2018 - 12.2020

Office Manager

Practical Defense Weapons Training
01.2018 - Current

Customer Service Representative

FGUA
01.2017 - 01.2018

Administrative Assistance

South Florida Gas
10.2014 - 01.2017

Front Desk Manager

Best Western
01.2014 - 01.2016

Office Manager

All-State Bail Bonds
01.2004 - 01.2009

Office Manager

Sechrest Bail Bonds Inc
01.1984 - 01.2002

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Erin Sechrest