Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Erin Seppala

Hortonville,WI

Summary

Motivated professional with expertise in data entry, strong mathematical and analytical thinking skills. Demonstrated ability to excel in providing exceptional customer service, while also being a personable team player. Committed to continuous self-directed learning, ensuring staying up-to-date with the latest industry trends and technologies.

Overview

7
7

Years of professional experience

3
3

Certifications

Work History

Pharmacy Technician Trainee

Walmart
10.2024 - Current
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Reviewed and verified customer information and insurance provider information.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Customer Service Representative

Phynd Technologies Inc
05.2019 - 07.2020
  • Worked with hospitals and clinics to ensure accuracy of emergency medical contact information for physicians
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Identified, researched, and resolved customer issues using computer systems
  • Worked well within team environment as well as
    independently
  • Provided fast and friendly customer service experience every visit
  • Verified data files prior to entry to maintain high data accuracy
  • Corrected data entry errors to prevent duplication or data degradation.

Assistant Store Manager

SUBWAY®Restaurants
09.2017 - 06.2019
  • Assisted Store Manager with day-to-day operations of entire store
  • Assisted Store Manager in training, coaching and
    developing store personnel
  • Operated and managed store in absence of store manager
  • Ordered products, identified, ensured accurate pricing, and maintained product inventory
  • Supported store compliance with operational standards, expectations, and federal law
  • Safeguarded confidential information, cash, credit card information, and merchandise
  • Interacted professionally with management team,
    associates, supervisors, and customers
  • Ensured store opened and closed at appropriate time
  • Developed customers into repeat shoppers through information gathering, customer follow-up, and email capture

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
10.2025

Full-Stack Web Development

University of Connecticut
Storrs, CT
06-2021

Skills

  • JavaScript
  • JQuery
  • HTML
  • CSS
  • Bootstrap
  • React
  • MySQL
  • Nodejs
  • MongoDB
  • Expressjs
  • Sequelize

Certification

  • CompTIA IT Fundamentals (ITF+)
  • CompTIA A
  • Full-Stack Web Development

Timeline

Pharmacy Technician Trainee

Walmart
10.2024 - Current

Customer Service Representative

Phynd Technologies Inc
05.2019 - 07.2020

Assistant Store Manager

SUBWAY®Restaurants
09.2017 - 06.2019

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

Full-Stack Web Development

University of Connecticut

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Erin Seppala