Erin Serio
Wauconda,United States
Summary
Detail-oriented registered nurse with 17+ years of healthcare experience. Known for exceptional attention to detail, compassion, and respect for patients, family, and colleagues. Consistently exceeds deadlines, goals, and patient care expectations while adhering to HIPAA/OSHA regulations. Proficient in Epic charting system, Word, Excel, and quick to adapt to new computer systems. Recently part of a three-person team managing 29 physicians' patients with IBD, focusing on obtaining medication approvals and providing patient education for effective treatment plans.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Phone Triage/Vaccine Nurse/Patient Care/GI Biologic Medication Coordinator
Midwest physicians DBA Dupage Medical Group/Duly Health and Care
12.2018 - 10.2024
- Started in December 2018 as a phone triage RN. On average triaging 30 + calls per day, contacting and educating patients on care from triage calls. Managed providers schedules, organized referrals to outside GI and tertiary care facilities and in the last 5 years worked as a biologics medication coordinator.
- Working with IBD providers and patients to provide IBD and medication education, obtain insurance approvals, coordinate with ancillary departments to get patients started on biologic medications for patients with chronic GI disease. During COVID pandemic worked in vaccine clinics, providing COVID and Flu vaccines to children and adults.
- Worked closely with patients and insurance companies to obtain prior authorization for many medications and testing/procedures.
- Submitted all prior authorization appeals for any biologic medications or GI medications being denied for patient care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Recorded details regarding therapies to keep patient charts updated.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Collaborated with healthcare providers to develop personalized medication plans, optimizing patient outcomes.
- Served as a resource for staff members seeking guidance on complex medication scenarios or questions.
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Home Health Case Management Nurse
Northwest Community Hospital Home Health
03.2018 - 12.2018
- Provided one on one in home health care to patients with acute and chronic illness and disease. Coordinated care with physicians, ancillary departments for patient home health care. Provided wound care, including wound vac placement and maintenance, education and support to patient regarding their illness or disease, medication education and care provided to patients and family for ongoing self care in the home.
Hospital Floor Nurse
Advocate Good Shepherd Hospital
06.2017 - 01.2018
- Telemetry floor nurse, ACLS certified, provided acute care in the hospital setting for patients post cardiac procedures or step down from ICU.
Travel Telemetry Floor Nurse
LRS Travel Nursing
03.2017 - 01.2018
- Part time travel floor nurse in the areas of telemetry, acute step down care and oncology.
Phone Triage Nurse
Medcor
02.2013 - 02.2017
- Phone triage RN working for facility providing phone triage to employees of facilities around the country. Triaging patients work injuries, determining acuteness of injuries and providing guidance on care of incident and providing education to employees for ongoing care and treatment.
Hospital Floor Nurse
Centegra Hospital
06.2007 - 01.2013
- Hospital floor nurse working in areas such as medical-surgical, post Op Orthopedic care, Oncology/chemotherapy administration. Provided bedside care to acutely ill patients, administered chemotherapy to Cancer patients in the in patient hospital setting, provided post op care and education to orthopedic patients.
Education
Associates Degree - Registered Nurse, AND Business
College of Lake County College of Lake County
Grayslake, ILSkills
- Patient assessment
- Clinical documentation
- Patient education
- Family education
- Care coordination
- Treatment Planning
- Outpatient care
- Medical chart management
- Care plan development
Certification
- CPR Certification November 2024 to November 2026 American Red Cross - CPR for healthcare providers
- First Aid Certification November 2024 to November 2026 American Red Cross - BLS for healthcare providers
- BLS Certification November 2024 to November 2026 American Red Cross - BLS for healthcare providers
- RN License June 2007 to May 2026 Illinois Registered Nurse license
- ACLS Certification
Timeline
Phone Triage/Vaccine Nurse/Patient Care/GI Biologic Medication Coordinator
Midwest physicians DBA Dupage Medical Group/Duly Health and Care
12.2018 - 10.2024
Home Health Case Management Nurse
Northwest Community Hospital Home Health
03.2018 - 12.2018
Hospital Floor Nurse
Advocate Good Shepherd Hospital
06.2017 - 01.2018
Travel Telemetry Floor Nurse
LRS Travel Nursing
03.2017 - 01.2018
Phone Triage Nurse
Medcor
02.2013 - 02.2017
Hospital Floor Nurse
Centegra Hospital
06.2007 - 01.2013
Associates Degree - Registered Nurse, AND Business
College of Lake County College of Lake County