Erin Sewer
Indianapolis,IN
Summary
With a proven track record at GEICO, I excel in claims handling and policy interpretation, enhancing customer satisfaction through empathetic service and professional expertise. My background also showcases strong multitasking abilities and a commitment to maintaining high service standards, contributing to significant improvements in client relations and operational efficiency.
Overview
6
6
years of professional experience
Work History
Auto Claims Adjuster
GEICO, Government Employees Insurance
08.2022 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
Waitress
Applebee's Neighborhood Grill & Bar
02.2021 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Remote Banker
U.S. Bank, Alorica
08.2020 - 01.2021
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Retail Sales Associate
Zumiez
08.2019 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Assistant Retail Store Manager
Journeys Underground
07.2018 - 07.2019
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
Education
Information Technology
Ball State University
Muncie, INSpanish
Purdue University Fort Wayne
Fort Wayne, INSkills
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
Timeline
Auto Claims Adjuster
GEICO, Government Employees Insurance
08.2022 - Current
Waitress
Applebee's Neighborhood Grill & Bar
02.2021 - 07.2022
Remote Banker
U.S. Bank, Alorica
08.2020 - 01.2021
Retail Sales Associate
Zumiez
08.2019 - 01.2020
Assistant Retail Store Manager
Journeys Underground
07.2018 - 07.2019
Information Technology
Ball State University
Spanish
Purdue University Fort Wayne
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