Erin Michael Sheehan
Springfield,IL
Summary
Goal-oriented manager with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
24
24
years of professional experience
Work History
Sales Manager
Signature Event Rental
Springfield, IL
08.2013 - 06.2022
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
- Organized promotional events and interacted with community to increase sales volume.
Master Control Operator
Sinclair Broadcast Group
Springfield, IL
09.2006 - 08.2013
- Played and recorded broadcast programs using automation systems.
- Ran commercials during newscasts, sports programs and network shows.
- Made commercial dubs.
- Selected sources from which programming would be received or through which programming would be transmitted.
- Monitored channels for compliance with federal regulations and strict company rules.
- Kept signal strong, clear and reliable with continuous monitoring and optimization of broadcast equipment.
- Identified equipment issues and implemented troubleshooting techniques for resolution.
- Instruct trainees in how to use television production equipment.
Customer Service Representative
Cingular Wireless, AT&T
Springfield, IL
10.2003 - 09.2006
- Answered approximately 50 customer calls daily with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Obtain and examine all relevant information to assess validity of complaints and to troubleshoot possible causes.
- Refer unresolved customer grievances to designated departments for further investigation.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Assistant Store Manager
Qik-N-Ez Convenience Stores
Springfield, United States
08.1997 - 03.2003
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Arts - Communication Studies
Lincoln Land Community College
Springfield, IL05.2013
Skills
- Leadership
- Recruitment and Training
- Customer Complaint Resolution
- Shipping and Receiving Oversight
- Communication
- Sales Management
- Salesforce
- Troubleshooting
- Account Management
- Decision Making
- Cash Handling and Reconciliation
- Microsoft Windows
Timeline
Sales Manager
Signature Event Rental
08.2013 - 06.2022
Master Control Operator
Sinclair Broadcast Group
09.2006 - 08.2013
Customer Service Representative
Cingular Wireless, AT&T
10.2003 - 09.2006
Assistant Store Manager
Qik-N-Ez Convenience Stores
08.1997 - 03.2003
Associate of Arts - Communication Studies
Lincoln Land Community College
Similar Profiles
Ricardo GonzalezRicardo Gonzalez
Delivery Driver at Cook Event Services, Party RentalDelivery Driver at Cook Event Services, Party Rental
Karen McCombKaren McComb
Assitant at Netta B's Karokee DJ and Event Space RentalAssitant at Netta B's Karokee DJ and Event Space Rental
Simon BaileySimon Bailey
Freelance Product Sourcing Agent at Event Rental WorksFreelance Product Sourcing Agent at Event Rental Works
Gosia WrayGosia Wray
General Manager (Progressed From Lobby Attendant) at Wyndham City CentreGeneral Manager (Progressed From Lobby Attendant) at Wyndham City Centre
Benjamin FridayBenjamin Friday
Construction Electrician at IBEW Local 193Construction Electrician at IBEW Local 193