Erin Shipman

Results-driven Customer Success Manager with 20+ years of experience in driving customer satisfaction, retention, and long-term value. Proven expertise in onboarding, relationship management, and data-driven decision-making to optimize customer success. Adept at collaborating cross-functionally with sales, product, and support teams to enhance customer experiences, increase loyalty, and drive business growth. Skilled in conflict resolution, proactive issue management, and customer journey mapping to ensure seamless engagement. Passionate about fostering strong client relationships and delivering tailored solutions that align with both customer and company objectives. Driven Customer Success Manager with a proven record in enhancing customer experience and fostering strong relationships. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Demonstrated ability to lead cross-functional teams toward achieving key performance objectives while maintaining high levels of customer satisfaction. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.

• Musician
• Baseball enthusiast