Erin Shipman
Vineland,NJ
Summary
Dependable professional with experience in fast-paced dining environments. Known for effective communication and collaboration skills, ensuring smooth operations and exceptional customer satisfaction. Ready to leverage expertise in training and workflow management.
Overview
3
3
years of professional experience
Work History
BOH Team Member
Chick-fil-A
Vineland, New Jersey
12.2022 - Current
- Maintained cleanliness of kitchen and dining areas throughout each shift.
- Operated kitchen equipment safely and efficiently during meal preparation.
- Collaborated with team members to ensure smooth kitchen workflow and operations.
- Managed closing duties such as cleaning workstations and organizing storage areas for next shift.
- Followed recipes accurately to prepare menu items according to company specifications.
- Operated kitchen equipment such as slicers, mixers, ovens, grills, safely and efficiently.
- Communicated with front-of-house staff regarding customer orders and special requests.
- Set up, stocked, and restocked workstations with necessary supplies.
- Ensured proper rotation of all food products on shelves for maximum freshness.
- Prepared a variety of hot and cold foods including sandwiches, salads, entrees, appetizers, and side dishes.
- Assisted in the cooking process by prepping ingredients such as vegetables, meats, cheeses, sauces.
- Monitored food temperatures throughout the day to ensure safety standards were met.
- Assisted in training new employees on kitchen protocols.
- Prepared food items according to Chick-fil-A standards and specifications.
FOH Team Member
Chick-fil-A
Vineland, New Jersey
12.2022 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with team members to ensure smooth service operations.
- Assisted in training new team members on operational procedures.
- Prepared food items according to company standards and safety guidelines.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Completed daily side work tasks assigned by supervisor or manager.
- Explained menu items, took orders and delivered food courses according to instruction.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Followed opening and closing procedures as outlined by management team.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
- Greeted and talked pleasantly with customers to promote positive image for business.
Education
High School Diploma -
Vineland Senior High School
Vineland06-2025
Skills
- Customer service
- Team collaboration
- Leadership
- Communication skills
- Active listening
- Time management
- Employee training
- Calm under pressure
- Dependable and responsible
Affiliations
- AFJROTC 4 years of High School
- Chemistry Club
- 200+ Hours of Community Service
- Leader of Hurricane Helene Fundraiser
- Summa Cum Laude
- National Honor Society
Timeline
BOH Team Member
Chick-fil-A
12.2022 - Current
FOH Team Member
Chick-fil-A
12.2022 - Current
High School Diploma -
Vineland Senior High School