Erin Shook

This job resolved standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement. Duties included:

*Engaged with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned.

*Strived to resolve customer concerns in a single interaction via telephone, written, or face to face communication.
*Responded to a diverse set of customers with an equal level of confidence regardless of the issue at hand.
*Worked independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries.
*Routinely responded to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills.
*Consistently exceeded results for internal adherence, efficiency, and inquiry timeliness.
Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes.
*Any other duties as assigned or requested.

• Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
• Operated electronic health record systems to efficiently document patient information and manage care plans.
• Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
• Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.

• Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
• Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
• Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
• Operated electronic health record systems to efficiently document patient information and manage care plans.
• Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
• Maintained clean and safe environment to promote patient safety and comfort.
• Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
• Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
• Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
• Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
• Reduced stress for patients and families through effective communication and empathetic support.
• Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.