Summary
Overview
Work History
Education
Skills
Timeline
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Erin Simmons

Jupiter,FL

Summary

High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful project management.

Overview

3
3
years of professional experience

Work History

Client Manager

tinyRHINO
West Palm Beach, FL
01.2023 - 12.2023
  • Analyzed customer data to identify opportunities for improvement in the user experience, product development, and marketing campaigns.
  • Mass-migrated and trained entire portfolio (>40 clients) in new CRM System.
  • Assisted in growth of department from approximately 40 to greater than 60 clients over a 4 month period.
  • Implemented new processes to increase department efficiency.
  • Coached junior team members on effective ways to implement growth tactics within their respective areas of responsibility.
  • Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Collaborated with creative teams to design visuals for digital marketing campaigns.

Department Manager

Driven Dental Marketing
Fort Lauderdale, FL
12.2021 - 12.2022
  • Supported VP of Operations to ensure successful outcomes on various cross-departmental initiatives.
  • Lead and manage a team of 10 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Collected, tracked and evaluated campaign and personnel performance in GoHighLevel, Meta Business Suite, Google My Business, and Asana.
  • Developed and maintained strategic relationships with clients in portfolio that grew by over 30% during my tenure.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Led weekly meetings with staff members to identify areas of focus, communicate policy changes, and facilitate positive
    communication.
  • Developed, implemented and updated departmental policies and procedures to increase efficiencies and meet business goals.
  • Promoted from Community Manager to Department Manager within 8 months.

Executive Assistant

Private Individual
Fort Lauderdale, FL
06.2021 - 10.2021
  • Resolved various top-level high-priority issues using professional discretion.
  • Compose responses to routine correspondence on behalf of executive(s).
  • Managed daily invoices, reports and proposals.
  • Managed complex calendar for each executive team member.
  • Assign various tasks to administrative support team to ensure smooth operational flow.
  • Secured travel arrangements and reservations to ensure uninterrupted business travel plans.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Created and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Updated and implemented administrative/executive support policy changes and monitored effects.

Administrative Coordinator

FirstPointe Advisors
Fort Lauderdale, FL
09.2020 - 05.2021
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed administrative processes and prepared key reports and documentation.
  • Expeditiously triage incoming phone calls to ensure callers receive accurate information and connect them with the appropriate contacts as needed.
  • Aligned office procedures with short- and long-term goals to maximum resources and reduce losses.
  • Prioritized tasks to meet deadlines for policy and program initiatives.
  • Managed incoming and outgoing mail and shipping activities.
  • Tracked company statistics in Excel spreadsheet.
  • Coordinated logistics for activities and events.

Education

Bachelor of Science - International Business

University of Delaware
Newark, DE
01.2018

Skills

  • Focused and dedicated leadership abilities
  • Strong problem solving and analytical skills
  • Project management
  • Microsoft Office, Google Suite, CRM Systems
  • Campaign performance tracking
  • Data mining
  • Articulate oral and written communicator
  • Motivated self-starter
  • Meticulous attention to detail
  • Meeting planning
  • Active listening

Timeline

Client Manager

tinyRHINO
01.2023 - 12.2023

Department Manager

Driven Dental Marketing
12.2021 - 12.2022

Executive Assistant

Private Individual
06.2021 - 10.2021

Administrative Coordinator

FirstPointe Advisors
09.2020 - 05.2021

Bachelor of Science - International Business

University of Delaware

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Erin Simmons