Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Erin Sipes

Erin Sipes

Glendora,USA

Summary

Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

Overview

31
31
years of professional experience

Work History

Owner

GLENDORA
11.2020 - Current
  • Prepared drawings for proposals working closely with sales team
  • Assisted with engineering change order documentation and revised drawings
  • Optimized existing designs to reduce production costs and enhance overall performance
  • Created detailed engineering drawings for manufacturing purposes
  • Contributed creative ideas during brainstorming sessions with team members
  • Conducted market research to identify design trends and client preferences
  • Developed branding strategies, including logos and color schemes, for new businesses
  • Showcased planned designs with Canva renderings
  • Satisfied customers consistently with on-time, high-quality design work
  • Created fresh, trendy designs based on current research and customer specifications

Property Manager

Sadie (Claraday Apts)
07.2021 - 10.2023
  • Addressed tenants needs across assigned properties
  • Conducted unit move-out inspections to identify necessary repairs and record damages
  • Managed tenant files, financial accounts, and maintenance histories
  • Coordinated preventive maintenance schedule and directed daily maintenance operations
  • Oversaw rent and security deposit collection
  • Facilitated smooth move-in/move-out processes for tenants by coordinating necessary logistics
  • Developed marketing strategies to promote vacancies and attract new tenants
  • Evaluated local market conditions to determine competitive rental pricing strategies
  • Addressed tenant complaints and resolved conflicts professionally
  • Maintained accurate records of all financial transactions related to properties managed
  • Supervised on-site staff members such as leasing agents, maintenance workers, and security personnel
  • Oversaw daily operations of residential and commercial properties
  • Kept properties maintained with regular preventive maintenance
  • Conducted termination of leases for non-compliant tenants
  • Implemented policies and procedures to minimize violations
  • Managed and oversaw operations, maintenance and improvement of commercial, industrial and residential properties
  • Distributed flyers and posted listings online to advertise new and vacant properties
  • Investigated complaints from tenants and resolved issues
  • Collected rent, deposits and advance after signing contracts

Air BnB HouseKeeper

Air BnB
01.2018 - 06.2020
  • Cleaned target number of homes weekly to desired standard
  • Reported equipment and product needs in advance
  • Reported observations concerning equipment wear, defects and malfunctions
  • Moved furniture to carry out deep cleans
  • Completed pre-cleaning tasks to prepare rooms for deep cleans
  • Utilized proper sanitizing techniques to minimize infection and cross-contamination risks
  • Followed established safety precautions when mixing chemicals and using equipment
  • Removed and disposed of trash appropriately
  • Removed soiled sheets and towels to replace with fresh linens
  • Selected best cleaning solution to tackle various materials
  • Completed cleaning duties on time and according to schedule
  • Sorted linens and clothes to properly load washers
  • Washed windows, mirrors, and glass surfaces to maintain clean appearance
  • Disinfected high-touch surfaces frequently to minimize risk of illness transmission
  • Ensured safe storage of cleaning supplies away from children or pets
  • Responded to guest requests promptly while maintaining positive attitude
  • Maintained inventory of cleaning supplies and notified management when restocking was necessary
  • Reported any maintenance issues or damages to management immediately
  • Assisted with deep-cleaning projects as needed during slow periods or seasonal changes
  • Followed proper safety protocols when using chemicals or equipment in cleaning tasks
  • Cleaned guest rooms to hotel standards, ensuring comfortable and tidy environment
  • Uphold company policies regarding confidentiality and security of guest belongings
  • Managed time effectively to complete assigned tasks within allotted schedules
  • Answered requests from guests and promptly delivered needed items
  • Removed debris from driveways, garages and swimming pool areas
  • Observed precautions to protect property and report damage, theft and found articles to supervisors

Owner

Stillwater
12.2010 - 10.2016
  • Managed and oversaw operations, maintenance and improvement of commercial, industrial and residential properties
  • Kept properties maintained with regular preventive maintenance
  • Scheduled maintenance and repairs for properties as required

Server

Tuscan Grill
01.2006 - 01.2009
  • Kept food service and preparation areas clean and neat
  • Listened to guest needs and responded promptly for personalized service
  • Explained details for new menu items and daily specials
  • Communicated professionally with customers, colleagues, and supervisors
  • Followed safety, sanitization and food handling guidelines
  • Processed credit card transactions, gift cards, and cash payments
  • Supported bussers with table-cleaning during high-volume shifts
  • Entered orders into computer system to coordinate with kitchen staff
  • Assigned and arranged tables for large groups
  • Delivered food orders promptly, ensuring correct presentation and temperature
  • Coordinated with host/hostess staff when seating large groups or organizing reservations effectively
  • Adhered to local health code regulations by regularly washing hands and sanitizing surfaces throughout shift
  • Took accurate food and drink orders from patrons utilizing POS system
  • Collaborated with kitchen staff to communicate special requests or modifications from guests accurately
  • Participated in team meetings discussing upcoming events, promotions, or changes within restaurant environment
  • Performed inventory checks on tableware and supplies, restocking as necessary
  • Monitored wait times for seated parties during peak hours to ensure efficient table turnover rates
  • Presented menus and daily specials to guests in friendly manner
  • Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions
  • Provided exceptional customer service by addressing and resolving guest concerns or complaints
  • Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods

Grocery Clerk

Hughes Market
01.1994 - 01.1998
  • Provided assistance at other checkout lanes
  • Assisted customers with locating products and answering their inquiries
  • Built rapport with customers to promote customer service and maintain store standards
  • Conducted regular price checks and updated shelf labels accordingly
  • Reported any safety hazards or maintenance issues immediately to management
  • Participated in weekly store meetings to discuss sales goals and strategies
  • Stocked shelves, coolers, and freezers with fresh merchandise
  • Recommended grocery items to customers to foster loyalty and satisfaction
  • Managed bagging of groceries for customers during peak hours
  • Handled customer returns or exchanges according to company guidelines
  • Rotated perishable items to minimize waste and maintain product quality
  • Created attractive merchandise displays to encourage customer purchases
  • Checked expiration dates on products regularly to ensure freshness
  • Maintained cleanliness of store aisles and storage areas
  • Prevented losses by watching for suspicious behavior
  • Coordinated shipping or carry-out assistance for customers with special orders

Education

behavioral addictions psychology -

ICDC
01.2009

Graphic Design - undefined

University of Phoenix
01.2006

Skills

  • Communication Skills
  • Knowledge of health code standards
  • Inventory upkeep
  • Food handling skills
  • Efficient order processing
  • Transaction management
  • Client support
  • Sanitizing requirements
  • Detail-oriented cleaning
  • Teamwork and Collaboration
  • Customer-focused service
  • Customer service-focused
  • Checkout process facilitation
  • Precise cash management
  • Inventory management

Languages

Spanish
Limited Working

Interests

  • Crafting and DIY Projects
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have a passion for photography and editing photos
  • Drawing and Painting
  • Photography
  • Horseback Riding
  • I participate in a variety of outdoor recreational activities
  • Outdoor Recreation
  • Volunteering
  • Gardening
  • Camping
  • Playing Sports
  • Volunteering with youth sports programs as an assistant coach
  • Design and Build Websites

Timeline

Property Manager - Sadie (Claraday Apts)
07.2021 - 10.2023
Owner - GLENDORA
11.2020 - Current
Air BnB HouseKeeper - Air BnB
01.2018 - 06.2020
Owner - Stillwater
12.2010 - 10.2016
Server - Tuscan Grill
01.2006 - 01.2009
Grocery Clerk - Hughes Market
01.1994 - 01.1998
University of Phoenix - Graphic Design,
ICDC - behavioral addictions psychology,

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