Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Skoraczewski

Crestwood,IL

Summary

Excelled in roles requiring the ability to adapt and lead, achieving significant improvements in customer satisfaction and operational efficiency. Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing passenger conflicts. Known for best-in-class customer service and top-notch friendliness.

Overview

9
9
years of professional experience

Work History

Flight Attendant

GoJet Airlines
07.2024 - Current

Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.

Facilitated communication with flight deck prior to and during flights to promote smooth operations.

Offered personalized assistance to children, elderly and passengers with special needs.

Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.

Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Nanny

The Salcido Family
12.2023 - 05.2024

Care for one girl, age 6, and one boy, age 2.

Engaged in regular meetings with parents to discuss weekly schedules or discuss upcoming events.

Prepared and served breakfast, lunch, and sometimes dinner according to parents' request.

Organized fun, educational games and activities, both indoor and outdoor.

Performed household errands, such as cleaning, laundry, and grocery shopping.

Store Manager

VitaLife
05.2020 - 11.2023

Was promoted from Receptionist to Health Coach in October of 2020.

Was promoted from Health Coach to Store Manager in April of. 2021

Hardworking, proactive store manager well versed in running a successful client based company with attention to detail, inventory management, and exceptional customer service.

Addressed all client grievances with an empathetic and positive outlook to find a win-win solution.

Kept secured and organized record of weekly client notes, agreement contracts, and cancellation forms.

Take notice of inventory on a weekly basis so as not to be without supplies in a fast moving retail space on a budget.

Opperated cash register for cash, credit card, and check transactions accurately to be balanced at end of shift.

Set ambitious, yet reasonable training timeline and created a training manual for new employees.

Scheduled, rescheduled, and verified client appointments.

Lead Infant Teacher

KinderCare Education
08.2019 - 03.2020

Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

Maintain daily records of individual activities, behaviors, meals, and naps.

Controlled classroom environments with clearly outlined rules, consistant scheduled activities, and positive reinforcement techniques.

Created and implemented developmentally appropriate curriculum addressing all learning styles.

Organized and led activities to promote physical, mental, and social development.

Lead Infant/Toddler Teacher

Mary Sears Children's Academy
06.2018 - 08.2019

Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

Maintain daily records of individual activities, behaviors, meals, and naps.

Controlled classroom environments with clearly outlined rules, consistant scheduled activities, and positive reinforcement techniques.

Created and implemented developmentally appropriate curriculum addressing all learning styles.

Organized and led activities to promote physical, mental, and social development.

Receptionist Cashier

Glo Chicago Tan
06.2015 - 01.2018

Built loyal client base by continuously working to resolve problems and implove customer satisfaction.

Resolved conflicts and negotiated agreeements in order to reach a win-win solutions to disagreements and clarify misunderstandings.

Warmly greeted and welcomed guests and customers upon arrival.

Scheduled, rescheduled, and verified client appointments.

Opperated cash register for cash, credit card, and check transactions accurately to be balanced at end of shift.

Education

Associates in Arts - Education

Moraine Valley Community College
Palos Hills, IL
05-2018

Skills

  • Customer Service
  • Leadership
  • Conflict Resolution
  • Delegating
  • Time Management
  • Motivating
  • Communication

Timeline

Flight Attendant

GoJet Airlines
07.2024 - Current

Nanny

The Salcido Family
12.2023 - 05.2024

Store Manager

VitaLife
05.2020 - 11.2023

Lead Infant Teacher

KinderCare Education
08.2019 - 03.2020

Lead Infant/Toddler Teacher

Mary Sears Children's Academy
06.2018 - 08.2019

Receptionist Cashier

Glo Chicago Tan
06.2015 - 01.2018

Associates in Arts - Education

Moraine Valley Community College
Erin Skoraczewski