Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Smailey

Yukon,OK

Summary

Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.

Overview

11
11
years of professional experience

Work History

Sales Representative

Terpenes4Health
Oklahoma City, OK
08.2021 - Current
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Executed direct sales from manufacturers to customers to improve profitability within retail environment.
  • Maintained book of business valued at $10,000
  • Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
  • Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
  • Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
  • Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
  • Cold-called leads and closed large number of new sales over several months.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Dental Office Receptionist

First Impression Dentistry
Oklahoma City, OK
03.2020 - 07.2021
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Completed patient referrals to other medical specialists.
  • Referred patients to dental triage to treat severe or unusual symptoms or complaints.
  • Conducted communications and transactions with patients and visitors to foster positive experience.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Received and routed laboratory results to correct clinical staff members.
  • Registered and verified patient records before triage with most up-to-date information.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized patient files and streamlined operations to improve efficiency.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Obtained payments from patients and scanned identification and insurance cards.

Dental Assistant/Office Manager

Elite Smiles
Oklahoma City, OK
01.2011 - 02.2020
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Coordinated board and committee meetings, schedules, information preparation and distribution.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Recorded expenses and maintained accounting records.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Optimized office schedule to balance team workloads, group productivity and financial targets.
  • Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
  • Used software to document and maintain patient information and health background.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
  • Provided diagnostic information by exposing and developing radiographic studies.
  • Documented patient dental health information, medical history and vital signs for future reference.
  • Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
  • Managed office schedules and calendars to coordinate administrative planning and execution.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
  • Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
  • Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
  • Verified proper operation of dental equipment by completing preventive maintenance, troubleshooting malfunctions and calling for repairs.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

Associate of Science -

Colby Community College
Colby, KS
05.1998

Skills

  • Customer Relations
  • Staff Training
  • Strategic planning
  • Sales expertise
  • Records management
  • Product promotion
  • marketing
  • Performance improvement
  • Interpersonal communication skills
  • Client Service
  • Systems and software programs
  • Problem solving strength

Timeline

Sales Representative

Terpenes4Health
08.2021 - Current

Dental Office Receptionist

First Impression Dentistry
03.2020 - 07.2021

Dental Assistant/Office Manager

Elite Smiles
01.2011 - 02.2020

Associate of Science -

Colby Community College

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Erin Smailey