Erin Smith
Star,ID
Summary
Reliable and competent Medical Billing professional with exceptional data entry and customer service skills. Organized Medical Biller adept at accurately auditing patient charts and billing corresponding parties. Driven Medical Biller motivated to perform beyond expectations. Competent Medical Billing professional with ability to manage a busy medical office and provide excellent customer service to all patients. Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 19 years of experience in Medical Billing.
Overview
2
2
years of professional experience
Work History
Billing Manager
Crossroads Institute For Psychotherapy & Asmt
04.2022 - Current
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
- Reviewed billing problems, researched issues, and resolved concerns.
- Improved medical billing processes by streamlining workflows and implementing efficient systems.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Developed strategic plans for day-to-day financial operations.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
Senior Medical Billing Specialist
Crossroads Institute For Psychotherapy & Asmt.
11.2021 - 04.2022
- Verified proper ICD-9 coding on claims.
- Reviewed outgoing bills for eligibility and accurateness.
- Researched and followed up on denied insurance claims.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Efficiently collected payments and communicated with clients.
- Submitted electronic and paper claims to insurance companies including Medicare and Medicaid to collect medical payments.
- Collected payments and applied to patient accounts.
- Complied with all HIPAA Privacy and Security Regulations to protect patients' medical records and information.
- Assisted patients by determining financial assistance available and setting up payment plans.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Posted payments and collections on regular basis.
- Communicated with insurance providers to resolve any denied claims and resubmit.
- Streamlined billing procedures for increased efficiency and reduced errors.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Provided excellent customer service to patients, resolving disputes or discrepancies regarding their bills.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Audited and corrected billing and posting documents for accuracy.
- Collaborated with customers to resolve disputes.
- Verified insurance of patients to determine eligibility.
- Developed strategies to reduce accounts receivable aging and improve cash flow.
- Conducted thorough reviews of denied claims, identifying root causes and implementing corrective actions.
- Liaised between patients, insurance companies, and billing office.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
Medical Billing Specialist
Mountain Medical Billing
8 2005 - 04.2021
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Posted and adjusted payments from insurance companies.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Precisely evaluated and verified benefits and eligibility.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Accurately posted and sent out all medical claims.
Education
Accounting
Ensign College
Salt Lake City, UTSkills
- Bill Payment
- Medical Billing
- HIPAA Compliance
- Invoice Processing
- Payment Processing
- Insurance Knowledge
- Account Reconciliation
Timeline
Billing Manager
Crossroads Institute For Psychotherapy & Asmt
04.2022 - Current
Senior Medical Billing Specialist
Crossroads Institute For Psychotherapy & Asmt.
11.2021 - 04.2022
Medical Billing Specialist
Mountain Medical Billing
8 2005 - 04.2021
Accounting
Ensign College
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