Erin Smith
Hixson,TN
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Sweet Melissa's Billiards
Hixson, TN
08.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Recruited and hired qualified candidates to fill open positions.
Medical Administrative Assistant
Doctor's Diet Program
Chattanooga, TN
08.2022 - 04.2023
- Answered phones, scheduled appointments, and provided general information to callers.
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Maintained a filing system for patient records and physician orders.
- Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
- Directed patient flow during practice hours, minimizing wait times.
Server/Bartender
Fiesta Mexicana Restaurant
Hixson, TN
02.2020 - 08.2022
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
High School Diploma -
Red Bank High School
Chattanooga, TN05-2018
Skills
- Interpersonal Communication
- Efficiency and Time Management
- Adaptability
- High-energy attitude
- System implementation
- Organization and recordkeeping
- Multitasking Abilities
- Problem-solving skills
- Process transactions
- Team building
Affiliations
- Painting
- Crafts
- Drawing
- Reading
- Organizing
Languages
English
Full Professional
Certification
- ABC
References
References available upon request.
Timeline
Manager
Sweet Melissa's Billiards
08.2022 - Current
Medical Administrative Assistant
Doctor's Diet Program
08.2022 - 04.2023
Server/Bartender
Fiesta Mexicana Restaurant
02.2020 - 08.2022
- ABC
High School Diploma -
Red Bank High School
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