Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Smith

Mtn. View

Summary

With over 19 years of dedicated service in the human and child welfare sectors, my expertise lies in investigation and legal research, anchored by robust time management skills. At Arkansas Department of Human Services, my mission was to ensure that individuals and families received the comprehensive support they were entitled to, in line with the organization's commitment to community well-being. I thrived in an environment where diverse perspectives were key to creating inclusive, impactful services. In my most recent role as Eligibility Specialist, our team meticulously reviewed service requests and assessed family situations, guaranteeing access to vital DHS services and voter registration opportunities. My responsibilities included responding to a myriad of client inquiries, resolving case discrepancies, and documenting all eligibility factors with precision. The skills honed in this role, coupled with my prior experience as a Child Care Specialist, underline my ability to navigate complex regulatory environments and collaborate effectively for compliance and excellence in service delivery.

Pharmacy professional with focus on accuracy and patient care. Adept at medication preparation and inventory management, contributing to efficient pharmacy operations. Strong emphasis on team collaboration and adaptability to changing demands, ensuring reliable and flexible support.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Pharmacy Tech

Baxter Medical Center
03.2025 - Current
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
  • Dispensed and procured medicinal products and supplies used in hospital.

Eligibility Specialist

Arkansas Department of Human Services
02.2024 - 12.2024
  • Reviewed requests for service and assessed family circumstances to ensure eligibility for DHS services
  • Responded to client inquiries and phone calls in a timely and accurate manner
  • Evaluated and resolved discrepancies in case records and reports promptly
  • Addressed and responded to inquiries through various communication channels professionally and accurately
  • Actively participated in staff meetings to gather necessary information to achieve tasks and goals
  • Documented and narrated all eligibility factors and pertinent information promptly and accurately
  • Logged, updated, and maintained pending case actions as required

Child Care Specialist

Arkansas Department of Education
10.2022 - 02.2024
  • Collaborated with a diverse team to achieve goals and address product and service related issues
  • Organized and managed files of investigative activities
  • Prepared detailed reports summarizing investigative activities and results
  • Maintained a detailed case log to monitor progress and completion of assigned cases
  • Participated in professional development opportunities to stay current on best practices in childcare services
  • Reviewed and verified licensing applications for accuracy and completeness
  • Collaborated with internal departments to ensure compliance with licensure requirements
  • Investigated customer inquiries regarding license status and eligibility criteria

Family Service Worker

Arkansas Department of Human Services
03.2005 - 10.2022
  • Conducted interviews and evaluations with clients, including health and safety assessments
  • Established and maintained regular communication with clients, including home visits
  • Regularly communicated with foster parents to ensure client well-being
  • Assessed clients for abuse and neglect, compiling comprehensive documentation
  • Investigated suspected cases of child abuse, neglect, and exploitation
  • Collaborated with court, law enforcement, and community providers to ensure client safety
  • Testified under oath to assist the court in making custody decisions
  • Supervised Investigators in their duties
  • Responded to crises involving children, including drug testing
  • Facilitated Independent Living Program classes for foster children aged 14 and older
  • Coordinated medical treatment for foster children
  • Supervised visitation between parents and children
  • Maintained physical client files and ensured data accuracy
  • Demonstrated expertise in federal and state licensing requirements for resource homes
  • Evaluated progress of families toward plan goals and provided monthly assessments
  • Developed and maintained positive relationships with children and families
  • Oversaw the training of other Family Service Workers
  • Prepared documentation for court hearings and testified as needed
  • Copied, logged, and scanned supporting documentation for client files
  • Maintained security clearance for background checks, including FBI screenings.

Cashier Customer Service

Wal-Mart
06.1997 - 03.2005
  • Provided detailed information regarding store and merchandise inquiries
  • Cultivated positive customer relationships through friendly interactions and exceptional service
  • Mentored and coached new sales associates to ensure successful onboarding
  • Assisted customers with inquiries, issues, and complaints both in-person and over the phone
  • Maintained shelves, stocked supplies, and arranged displays for optimal visual appeal
  • Oversaw the organization and upkeep of racks and shelves in store
  • Managed daily paperwork and accounting tasks for the store
  • Conducted cash office balancing up to 5 times daily and addressed bounced checks
  • Trained service desk and accounting office staff
  • Supervised up to 15 check-out lanes and cashiers
  • Facilitated management training for new hires
  • Resolved discrepancies between accounting information and cash drawer by accurately reviewing transactions
  • Balanced cash register drawers at the beginning and end of shifts
  • Implemented loss prevention strategies by monitoring customer behaviors and scanning shopping carts
  • Verified prices for customers by scanning barcodes and processing items sold
  • Investigated and resolved customer concerns effectively to maintain loyalty
  • Guided customers in locating desired merchandise and encouraged upselling opportunities
  • Facilitated purchases, item locations, and enrollment in reward programs to enhance customer satisfaction and retention
  • Maintained accurate, secure cash drawers by checking bills for counterfeit markers and managing change inventory
  • Built strong relationships with repeat customers to personalize experiences and promote loyalty.

Education

Psychology

University of Central Arkansas
Conway, AR
12.2000

Skills

  • Problem-solving skills
  • Team collaboration
  • Workflow optimization
  • Case recordkeeping
  • Time management
  • Organizational skills
  • Client advocacy
  • Self motivation
  • Professional ethics

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Tech

Baxter Medical Center
03.2025 - Current

Eligibility Specialist

Arkansas Department of Human Services
02.2024 - 12.2024

Child Care Specialist

Arkansas Department of Education
10.2022 - 02.2024

Family Service Worker

Arkansas Department of Human Services
03.2005 - 10.2022

Cashier Customer Service

Wal-Mart
06.1997 - 03.2005

Psychology

University of Central Arkansas