Erin Smith

At Public Storage, I manage daily property operations. I assist customers with renting storage units, handle customer service calls, and resolve issues quickly and professionally. My duties include processing payments, managing cash transactions, cleaning units, ensuring the facility is secure and well-maintained, and keeping accurate records. I also help customers in person and over the phone, making sure they have a smooth and positive experience.

As a concierge at a residential complex, I respond to calls, support residents with their needs, log incoming packages, monitor security, handle maintenance requests, and ensure operations run smoothly during overnight hours.

As a front desk concierge, I greeted and assisted residents and guests, offering information about the neighborhood and the complex. I managed package deliveries and pickups, ensuring everything ran smoothly with local carriers. I also handled service requests, maintained a friendly atmosphere, and resolved issues quickly to ensure everyone had a great experience.

At Flikshop, my role involved providing customer support, addressing any questions, concerns, or issues that users had with the app. This included technical support, account support, billing support, and handling feedback to improve the app’s functionality and user experience. Additionally, I created social media content and designed various materials to enhance our online presence.

At CES Security, I worked as a seasonal employee, where I was responsible for checking bags, securing the front entrance, and ensuring that operations ran smoothly. I maintained a professional and alert presence, helped enforce safety protocols, and assisted guests or staff as needed.

At Regal, I worked as an usher, where my responsibilities included checking tickets, cleaning auditoriums, and ensuring guests' comfort throughout their visit. I also managed security at the door by checking bags and guiding guests to their seats. Additionally, I provided assistance with any guest inquiries, and resolved issues to ensure a pleasant and enjoyable movie experience for everyone.