Erin Smith
Highland Village
Summary
Dynamic and detail-oriented professional with extensive experience at a fine dining establishment, with a proven ability to enhance guest satisfaction through exceptional customer service and effective team collaboration, looking for a position to consistently deliver beautiful presentations and personalized dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Bistecca - An Italian Steakhouse
02.2025 - Current
- Maintained and explained knowledge of the menu items and suggested appropriate options for preferences and food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Collaborated with the culinary team to enhance dish presentations for a seamless dining experience.
- Collaborated with fellow servers to provide service for large parties, including 35+ people.
Expo
Bistecca - An Italian Steakhouse
10.2022 - Current
- Worked effectively in fast-paced environments, delivering food to guests with an influx of incoming orders.
- Developed strong communication and organizational skills through working with different sectors of the establishment.
- Handled to-go orders, including gathering accurate order information, packaging items, and payment transaction.
- Provided finishing touches to achieve beautiful plate presentation and guest satisfaction..
Barista
Dutch Bros
06.2024 - 06.2025
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained a fast paced time between order arrival and completion.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Lead Hostess
Bistecca - An Italian Steakhouse
10.2022 - 02.2025
- Took reservations by phone, answered customer questions, and organized seating arrangements to allow for optimal service to the greatest amount of people.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
High School Diploma -
Edward S. Marcus High School
Flower Mound, TX05-2025
Skills
- Customer Service
- Team Collaboration
- Detail Oriented
- Effective Time Manager
- Active Listening
- Efficient Communication
- Adaptive Personality
- Critical Thinking
- POS Systems
- Presentation Skills
Certification
Texas Food Handler Training Program Certification
Texas Alcoholic Beverage Commission Seller Training Certification
Timeline
Server
Bistecca - An Italian Steakhouse
02.2025 - Current
Barista
Dutch Bros
06.2024 - 06.2025
Expo
Bistecca - An Italian Steakhouse
10.2022 - Current
Lead Hostess
Bistecca - An Italian Steakhouse
10.2022 - 02.2025
High School Diploma -
Edward S. Marcus High School
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