Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Smith

Omaha,NE

Summary

Dynamic sales support professional with a proven track record at Convera, excelling in customer relationship management and effective negotiation. Enhanced supplier relationships and streamlined processes, significantly reducing invoice discrepancies. Adept at collaborating across teams to boost sales productivity while maintaining a strong focus on problem-solving and time management.

Knowledgeable with background in providing comprehensive support to sales teams. Proven track record of streamlining processes and assisting in closing high-value deals. Demonstrated expertise in CRM management and customer relationship building. Professional sales support specialist equipped to optimize customer satisfaction and streamline processes. Adept at team collaboration, problem-solving, and adjusting to evolving business needs. Strong skills in CRM software, communication, and multitasking. Known for reliability and results-driven approach.

Overview

14
14
years of professional experience

Work History

Associate Client and Sales Support Specialist

Convera
01.2023 - Current
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
  • Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
  • Streamlined invoice processing by implementing efficient data entry techniques and software tools.

Sales Support Coordinator

Convera ( Previously Western Union Business Solutions)
08.2019 - 01.2023
  • Coordinated trade show participation, ensuring successful representation of the company at industry events through careful planning and execution of logistics tasks.
  • Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
  • Facilitated cross-functional collaboration among various departments to streamline workflows for greater operational efficiency within the organization.
  • Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
  • Boosted sales productivity by streamlining sales support processes and implementing new tools.
  • Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
  • Tracked sales data for analysis and forecasting.

Sales Support/Front Office Manager

Western Union Business Solutions
05.2011 - 08.2019
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Maintained accurate inventory records for all hardware components within the data center, enabling efficient resource allocation during maintenance or upgrades.
  • Notified and facilitated communication with designated personnel in event of hardware, operating system or software failure.
  • Oversaw physical security measures such as surveillance systems, access control protocols, and fire suppression systems to protect valuable assets.

Education

High School Diploma -

Westside High School
Omaha, NE
2004

Skills

  • Customer relationship management
  • Sales strategy development
  • CRM software proficiency
  • Effective negotiation
  • Microsoft office expertise
  • Account servicing
  • Contract negotiation
  • Teamwork and collaboration

Timeline

Associate Client and Sales Support Specialist

Convera
01.2023 - Current

Sales Support Coordinator

Convera ( Previously Western Union Business Solutions)
08.2019 - 01.2023

Sales Support/Front Office Manager

Western Union Business Solutions
05.2011 - 08.2019

High School Diploma -

Westside High School

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