Erin Smith-Anthony
Queensbury
Summary
Dedicated professional with extensive experience in customer service and management. Committed to delivering high-quality service and maintaining strong team dynamics.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
31
31
years of professional experience
Work History
School Bus Driver
Queensbury Union Free School District
Queensbury, NY
05.2022 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- 15 years driving experience including Saratoga City School district
Manager
Saratoga Saddlery / Australian Country Outfitters
Saratoga Springs, NY
03.2014 - 06.2024
- Led team in daily operations, ensuring efficient workflow and high-quality customer service.
- Developed training programs for staff to enhance product knowledge and sales techniques.
- Oversaw inventory management, optimizing stock levels and reducing waste.
- Implemented process improvements that increased operational efficiency and reduced turnaround times creating and managing customer service and shipping department
Manager/ Bartender/ Waitstaff/Cocktail/Kitchen
Gaffney’s
Saratoga Springs
05.1995 - 09.2019
- Crafted and served an array of cocktails, food, and beverages to elevate customer satisfaction.
- Oversaw bar inventory to guarantee essential supplies availability and reduce waste. Ensured cleanliness for state laws
- Delivered exceptional customer service by actively engaging with patrons and resolving inquiries efficiently.
Education
High School Diploma - General/ Art Studies
Saratoga Central Catholic High
Saratoga Springs, NY05.2025
Construction Engineering
Hudson Valley Community College
Troy, NY05.1999
Skills
Dependable , punctual and reliable
Effective communication skills
Knowledge in food and beverage
Customer service
Management skills
Punctuality
Accomplishments
Bartender of the year Saratoga Springs 1999 and 2001
Timeline
School Bus Driver
Queensbury Union Free School District
05.2022 - Current
Manager
Saratoga Saddlery / Australian Country Outfitters
03.2014 - 06.2024
Manager/ Bartender/ Waitstaff/Cocktail/Kitchen
Gaffney’s
05.1995 - 09.2019
High School Diploma - General/ Art Studies
Saratoga Central Catholic High
Construction Engineering
Hudson Valley Community College