Erin Smithee
Monette,Arkansas
Summary
Patient Service Representative with extensive experience at St Bernard's Clopton Clinic, excelling in patient intake and appointment scheduling. Proven ability to maintain HIPAA compliance while delivering exceptional customer service. Skilled in electronic health records and conflict resolution, ensuring efficient operations and patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative
St Bernard's Clopton Clinic
11.2022 - Current
Check in and out patients for appointments, updating patients information under Hippa Guidelines, make followup appointments, take payments and apply to patients accounts, handle outbound referrals for multiple specialties, answer phone,use computer, and fax in daily basis.
Key Holder
Dollar General
05.2022 - 11.2022
Greeted and helped customers, checked out customers, stocked and straightened products, cleaned store, handled payments for customers groceries, balanced cash drawer, closed/opened the store and counted down all drawers and made deposits from the end of day at bank
Custodian
First Baptist Church of Trumann
08.2016 - 05.2022
Cleaned floors, ceilings, walls took out trash and cleaned up after services and all events
Education
High School Diploma -
Cornerstone Christian Correspondence
12.2001
Skills
- Customer service
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Medical terminology
- Patient greeting
Able to run a computer and learn new systems quick and efficient Good customer skills Good phone etiquette Able to complete assignments in a timely manner
- Data entry proficiency
- Document filing
- Conflict resolution
- Reception management
- Patient education
- Interpreting physician orders
- Medicaid
- Verbal and written communication
- Electronic health records
- Patient follow-up
Certification
BLS Certification since 2022
Timeline
Patient Service Representative
St Bernard's Clopton Clinic
11.2022 - Current
Key Holder
Dollar General
05.2022 - 11.2022
Custodian
First Baptist Church of Trumann
08.2016 - 05.2022
High School Diploma -
Cornerstone Christian Correspondence
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