Erin Sobol
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
09.2021 - Current
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Picked online orders for customers and packed them to be shipped out.
Assistant Store Manager
Kohls Department Store
07.2017 - 09.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Store Manager
Kohls Department Store
09.2015 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Education
Bachelor of Science - Sociology
University of Wisconsin, Oshkosh
Oshkosh, WISkills
- Teamwork
- Reliability and punctuality
- Interpersonal and written communication
- Problem-solving abilities
- Multitasking Abilities
- Store operations
- Time management abilities
Timeline
Retail Sales Associate
Kohls Department Store
09.2021 - Current
Assistant Store Manager
Kohls Department Store
07.2017 - 09.2021
Store Manager
Kohls Department Store
09.2015 - 04.2017
Bachelor of Science - Sociology
University of Wisconsin, Oshkosh
Similar Profiles
Jake AngeJake Ange
Customer Service Representative at Kohls Department StoreCustomer Service Representative at Kohls Department Store
Dylan HayekDylan Hayek
Online Fulfillment Lead at Kohls Department StoreOnline Fulfillment Lead at Kohls Department Store
Raiah NewsomeRaiah Newsome
Retail Sales Associate Cashier at Kohls Department StoreRetail Sales Associate Cashier at Kohls Department Store
Lori DayLori Day
Store Merchandising Supervisor at Kohls Department StoreStore Merchandising Supervisor at Kohls Department Store
Deborah LangrallDeborah Langrall
Retail Sales / Retail Sales Associate /Cashier at Plaza Gift ShopRetail Sales / Retail Sales Associate /Cashier at Plaza Gift Shop