Erin Solomon
Salt Lake City
Summary
Ambitious leader in the hospitality industry with a solid foundation in team collaboration and management. Experienced in prioritizing tasks to ensure operational efficiency. Skilled in overseeing employee performance and fostering the development of new talent while promoting a cohesive team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Hyatt Centric Park City
Park City
05.2024 - Current
- Supervised daily restaurant operations and staff performance for efficient service.
- Provided leadership and direction to restaurant employees.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Trained new employees on customer service standards and operational procedures.
- Scheduled staff shifts to maintain adequate coverage during peak hours.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Developed promotional events that attracted new customers and enhanced sales.
- Supported the development of promotional strategies to boost outlet visibility and engagement.
- Facilitated communication between front-of-house and back-of-house teams to streamline workflow.
- Coordinated banquet setup and breakdown for various events and functions.
- Monitored compliance with health and safety regulations in all operational areas.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Hostess/ Table busser/ Expeditor
Shift Kitchen & Bar
Flagstaff
09.2023 - 05.2024
- Managed reservation system, optimizing seating arrangements for efficiency.
- Handled reservations via phone, online platforms, and in-person interactions to ensure effective customer service.
- Monitored server availability and table turnover to efficiently seat guests.
- Assisted team members with table bussing, food running, and polishing and plating silverware to maintain service flow.
- Assisted in training new staff on hosting procedures and customer service standards.
- Fostered positive relationships with front-of-house and kitchen staff to enhance team collaboration.
- Maintained tact, diplomacy, and friendliness in fast-paced environment
Bartender
Oeno Wine Lounge
Flagstaff
09.2022 - 05.2024
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Researched wine regions and characteristics to enhance guest knowledge and experience.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Processed currency transactions on computer, tendered accurate change, and reconciled receipts.
- Implemented alcohol awareness procedures to prevent intoxication.
- Prepared and plated food attractively for guests to enhance dining experience.
- Developed good working relationships with fellow employees through effective communication.
Front desk Receptionist & Event Coordinator
NAU Events and Operations Department
Flagstaff
08.2021 - 09.2023
- Coordinated room setups for diverse events at Northern Arizona University, ensuring optimal layout and functionality.
- Supervised teams of student workers during shifts, providing assistance to students and visitors navigating campus.
- Addressed inquiries from visitors and students regarding lost and found items, building locations, and emergency procedures.
- Handle paperwork and create necessary work order forms.
Hostess/Food Runner/ Table Busser
All American Sports Grill
Fountain Hills
05.2017 - 12.2022
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collaborated with front-of-house and kitchen teams to deliver efficient service, improving overall guest satisfaction.
- Resolved customer inquiries and issues swiftly, contributing to a positive dining experience.
- Built positive relationships with other front-of-house and kitchen staff.
- Handled customer inquiries and concerns with professionalism and poise.
- Trained new staff on host duties and customer service standards, enhancing team performance and guest satisfaction.
- Processed cash and credit transactions accurately during customer purchases.
Education
Bachelor's - Hotel and Restaurant Management
Northern Arizona University
Flagstaff, AZ05-2024
High School Diploma -
Fountain Hills High School
Fountain Hills, AZ05-2020
Skills
- Financial reporting
- Inventory control
- POS system management
- Staff management
- Training programs
- Recruitment
- Employee development
- Schedule management
- Time management
- Adaptability
- Multitasking and organization
- Problem solving
- Attention to detail
- Verbal and written communication
- Conflict management
- Strategic thinking
- Health compliance
Certification
• SkyTouch POS System, 03/01/22
• Excel Microsoft 365
• Excel Office 365
• Cvent Supplier network
• Clover P.O.S System
• Utah On/Off Premise Manager Liquor license, 9.01.25
• Square P.O.S System
• MICROS POS
• Utah food handlers Permit, 9.01.25
• Canva
• Excel Microsoft 365
• Excel Office 365
• Cvent Supplier network
• Clover P.O.S System
• Utah On/Off Premise Manager Liquor license, 9.01.25
• Square P.O.S System
• MICROS POS
• Utah food handlers Permit, 9.01.25
• Canva
Timeline
Assistant Operations Manager
Hyatt Centric Park City
05.2024 - Current
Hostess/ Table busser/ Expeditor
Shift Kitchen & Bar
09.2023 - 05.2024
Bartender
Oeno Wine Lounge
09.2022 - 05.2024
Front desk Receptionist & Event Coordinator
NAU Events and Operations Department
08.2021 - 09.2023
Hostess/Food Runner/ Table Busser
All American Sports Grill
05.2017 - 12.2022
Bachelor's - Hotel and Restaurant Management
Northern Arizona University
High School Diploma -
Fountain Hills High School