Summary
Overview
Work History
Education
Skills
Experience
Timeline
Generic

Erin Soltis

Newnan,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Sales and Service Lead

Sephora USA
02.2022 - 02.2023
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Managed key accounts effectively by proactively addressing concerns or issues, ensuring high levels of customer retention and satisfaction.
  • Trained new personnel regarding company operations, policies, and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Owner

Stay Salty Swim and Stretch
03.2023 - Current
  • Trained and motivated employees to perform daily business functions.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Established foundational processes for business operations.

Sephora Manager

Sephora inside JCP
07.2017 - 05.2021
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Defined clear targets and objectives and communicated to other team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

Store Manager

Rue 21
10.2016 - 07.2017
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Assistant Manager

Rue 21
06.2014 - 10.2016
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Team Lead

Staples Office Supply
07.2013 - 07.2014
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Designed strategic plan for component development practices to support future projects.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Front Counter Team Lea

Hasting's Entertainment
12.2010 - 06.2011
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Server/Bartender

Taco Mac
08.2006 - 08.2009
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Increased sales significantly by upselling higher-end products to customers.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Pool Manager/Lifeguard

USA Swimming
06.2006 - 08.2006
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Maintained a clean and well-organized facility, contributing to a positive guest experience.
  • Collaborated with local schools to establish swim lessons and water safety education programs for students.
  • Planned, coordinated and promoted aquatics programs to optimize water safety.
  • Developed new programs to increase pool usage, expanding community engagement.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

Pool Manager/lifeguard/instructor

LARPD
06.2001 - 12.2005
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Planned, coordinated and promoted aquatics programs to optimize water safety.

Education

Bachelor of Arts - Public Communication

Georgia State University
Atlanta, GA
01.2011

Associate of Arts - Journalism, Print

Las Positas College
Livermore, CA
01.2004

No Degree - Yoga Therapy And Teacher Training

Blue Lotus Yoga Studio
Newnan, GA
01.2022

House of Light
Newnan, GA
01.2023

Skills

  • Employee Development
  • Policies and Procedures
  • Store operations
  • Financial Oversight
  • Work Planning and Prioritization

Experience

Sales driver, I exceeded the sales plan with a 16% gain in profits last year., Proven track record of coaching and promoting team members., Internally motivated with the ability to build and lead successful teams., Intuitive, kind, and compassionate when handling clients and employees., Critical thinker with the ability to make decisive decisions., Proficient in planning and executing large projects., Ability to coordinate across departments to ensure project deadlines are met., Experienced in planning, budgeting, and execution., Expert at communicating professionally within an organization., Ability to memorize key points and messages from a variety of different brands., Expert in loss prevention and inventory control., Ability to handle all personal information with integrity, Knowledge of federal and state labor laws, Responsible for onboarding paperwork including e-verify and background checks., Ability to maintain professionalism in hard situations., Excellent interpersonal skills and a desire to be helpful., Impeccable time management and project completion abilities.

Timeline

Owner

Stay Salty Swim and Stretch
03.2023 - Current

Sales and Service Lead

Sephora USA
02.2022 - 02.2023

Sephora Manager

Sephora inside JCP
07.2017 - 05.2021

Store Manager

Rue 21
10.2016 - 07.2017

Assistant Manager

Rue 21
06.2014 - 10.2016

Team Lead

Staples Office Supply
07.2013 - 07.2014

Front Counter Team Lea

Hasting's Entertainment
12.2010 - 06.2011

Server/Bartender

Taco Mac
08.2006 - 08.2009

Pool Manager/Lifeguard

USA Swimming
06.2006 - 08.2006

Pool Manager/lifeguard/instructor

LARPD
06.2001 - 12.2005

Bachelor of Arts - Public Communication

Georgia State University

Associate of Arts - Journalism, Print

Las Positas College

No Degree - Yoga Therapy And Teacher Training

Blue Lotus Yoga Studio

House of Light

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Erin Soltis