Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

ERIN SOWARDS

Springfield,OH

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Respectful Healthcare professional well-versed in direct care to over 10 or more patients per shift, including vital signs monitoring and hygiene assistance. Kind and personable with 11 years of experience in healthcare roles.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

09.2014 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Coordinated bookkeeping activities in QuickBooks .
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements and statements.
  • Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
  • Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.

STNA

Springfield Assisted Living
12.2013 - 09.2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Provided direct personal patient observation, care and assistance to 10 or more patients per shift in Long term care and Assisted living medical facility.
  • Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

House Manager

Consumer Support Services
02.2011 - 04.2012
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Assisted residents with daily hygiene and living tasks.
  • Managed all intake and discharge paperwork and procedures for residents.
  • Effectively supervised staff of 4 personnel by implementing company policies, protocols, work rules and disciplinary action.

Education

Phlebotomy

Clark State Community College
Springfield, OH
06.2022

Associate of Science - Business Management

Virginia College - Birmingham
Birmingham, AL
07.2016

Skills

  • Database and Client Management Systems
  • Strong Organizational Skills
  • Ease with Computers and Technology
  • Resource Coordination and Allocation
  • Document and File Management
  • Multitasking and Time Management
  • Appointment Coordination
  • Computers and Technology
  • Multi-Line Telephone Systems
  • Office Equipment Operation
  • Correspondence Writing
  • Mail Management
  • Document Sorting
  • Data Entry Documentation
  • Employee Training
  • Employee Communications
  • Cash Deposit Preparation
  • Payroll Administration
  • Check Processing
  • QuickBooks Expertise
  • Highly Efficient and Productive
  • Administrative and Clerical Support
  • Administrative Procedures
  • Accounting and Bookkeeping
  • Postage Meter
  • Office Supplies and Inventory
  • AR/AP
  • Linen Replacements
  • Emotional and Social Support
  • Supporting Daily Living Needs
  • Vital Signs Collection
  • Bedsore Prevention
  • Mobility Devices
  • Activities of Daily Living (ADL) Support
  • Nutrition and Diet
  • Output Monitoring and Reporting
  • Critical Thinking
  • Feeding Assistance
  • Privacy and Confidentiality
  • Recording Vital Signs
  • Universal Precautions
  • Hygiene Standards
  • Preparing Meals
  • Grooming and Bathing Assistance
  • Medications Familiarity
  • Transporting Patients
  • Oral Hygiene
  • Sanitizing Surfaces
  • Dementia and Alzheimer's Knowledge
  • Range of Motion Exercises
  • Infection Prevention and Control
  • Patient Vital Taking
  • Bed Making and Linen Changes
  • Bathing and Dressing
  • Biohazard Disposal
  • Bed Transfers
  • Wheelchair Assistance
  • Feeding Tube Management

Timeline

Administrative Assistant

09.2014 - Current

STNA

Springfield Assisted Living
12.2013 - 09.2014

House Manager

Consumer Support Services
02.2011 - 04.2012

Phlebotomy

Clark State Community College

Associate of Science - Business Management

Virginia College - Birmingham

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ERIN SOWARDS