Erin Sparks
Summary
Enthusiastic and personable with experience in providing excellent customer service. Competent at working in fast-paced environments that demand focus and attention to detail to ensure customer satisfaction. Prepared to learn quickly on the job and is proactive in always improving product knowledge to ensure customer queries can be answered with confidence and accuracy. Experienced in meeting the needs of people from diverse backgrounds, ages and abilities with empathy and excellent communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Assistant
WearAbouts Schoolwear
Sydenham, London
06.2021 - 10.2021
- Provided tailored uniform and shoe fittings for every customer for 80+ schools, receiving positive feedback from parents on my customer service and efficiency.
- Advised customers on product sizing, care requirements and uniform essentials for each school, whilst promoting additional items.
- Restocked shelves regularly, reported items low on stock to team leader and ensured shop floor was organised and clean to maintain high standard of store presentation.
- Managed inventory of stock room, unpacking new deliveries of stock and organised them by size and brand with a clear labelling system.
- Resolved customer frustrations calmly during high-stress periods leading up to September when queues formed outside the shop and worked quickly to reduce waiting times.
- Worked collaboratively with team members on tasks to meet daily targets.
Events Photographer
Wilder Events
Loughborough, Leicestershire
09.2023 - 10.2024
- Learned on the job how to shoot manually using DSLR for both weekly club nights and 4 black tie boxing events.
- Designed colour graded templates using Adobe Lightroom to create a consistent aesthetic that promoted this new brand.
- Handled high-pressure situations during large-scale events maintaining professional and friendly demeanour throughout, including meet and greets with celebrities.
- Consistently took and edited 250+ photos every club event, 800+ for fight night events, reliably meeting tight deadlines every week.
Restaurant team member
Brewer's Fayre
Dagenham, Essex
04.2017 - 08.2018
- Provided excellent table service, although customers could order at the bar, and received many tips for this attentive work ethic.
- Upsold on specials and desserts by building relationships with customers and giving them personal recommendations.
- Responded to complaints and requests during busy hours with empathy and patience.
- Performed inventory checks and disposed of packaging, flattening boxes and cleaning to maintain exceptional hygiene standards.
- Adapted to meet new challenges such as unexpected understaffing and using a new PoS system.
Education
Master of Arts - Storytelling
Loughborough University
Loughborough 10.2023 -
Bachelor of Arts - Fine Art
Loughborough University
Loughborough 10.2020 - 06.2023
Foundation Degree in Arts - Art & Design
Loughborough University
Loughborough 09.2019 - 06.2020
A-Levels - Art, German, Biology
Chelmsford County High School
Essex 09.2017 - 06.2019
Skills
- Excellent Interpersonal Communication and Customer Service
- Experienced in Leadership and Effective Collaboration with Team Members
- Stock Management and Inventory Control
- Adaptable to Unpredictable Challenges in the workplace
- Creative Problem Solving and Conflict Resolution
- Experienced in Wood, Metal & Printmaking workshops
- POS Systems
- Microsoft Office Suite
- Adobe Lightroom, Premiere Pro and Photoshop
- Experienced in First Aid at University
- Great Attention to Detail
- DSLR Photography
Certification
- Full UK Driving License
- Enhanced DBS
Affiliations
- Avid runner and dancer
- DIY and craft projects
Languages
German
Upper intermediate
Italian
Beginner
Accomplishments
- 2024- Awarded the top prize in my category of "Society" for my digital story "Neat Little Boxes" at the International Digital Storytelling Festival in Zakynthos
- 2022-2024- Was voted Chair of my dance society 'Rawkus' at Loughborough University.
Charity Work
Volunteer for SEND charity group 124 of HCPT since 2015, fundraising and offering care for children with SEND on an annual residential trip to give respite to their families.
Timeline
Master of Arts - Storytelling
Loughborough University
10.2023 -
Events Photographer
Wilder Events
09.2023 - 10.2024
Retail Assistant
WearAbouts Schoolwear
06.2021 - 10.2021
Bachelor of Arts - Fine Art
Loughborough University
10.2020 - 06.2023
Foundation Degree in Arts - Art & Design
Loughborough University
09.2019 - 06.2020
A-Levels - Art, German, Biology
Chelmsford County High School
09.2017 - 06.2019
Restaurant team member
Brewer's Fayre
04.2017 - 08.2018
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