Summary
Overview
Work History
Education
Skills
Timeline
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Erin Starr

Cleveland,TX

Summary

Hardworking and reliable with strong ability in communication. Highly organized, proactive and punctual with team-oriented mentality.

Overview

1
1
year of professional experience

Work History

Assistant Manager of Operations

SUBWAY®Restaurants
Cleveland, TX
10.2023 - 03.2024
  • Monitored daily operations, ensuring efficiency, accuracy and compliance with policies and procedures.
  • Provided guidance to staff on operational matters, resolving issues as they arise.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Monitored new employees, evaluated training programs and reported progress to supervisors.
  • Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Reviewed employee performance regularly providing feedback to help them reach full potential.

Cashier

Pet Supply Plus
The Woodlands, TX
07.2023 - 09.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Offered customers carry-out service at completion of transaction.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Built and maintained productive relationships with employees.
  • Assisted customers by providing information and resolving complaints.
  • Welcomed customers, offering assistance to help find store items.
  • Answered phone calls to assist customers with questions and orders.
  • Greeted customers promptly and responded to questions.
  • Discounted purchases by scanning and redeeming coupons.

Education

Some College (No Degree) - Cosmetology

Del Mar College
Corpus Christi, TX

Skills

  • Purchasing and planning
  • Cost analysis and savings
  • Employee Supervision
  • Training and mentoring
  • Staff Training and Development
  • Customer Engagement

Timeline

Assistant Manager of Operations

SUBWAY®Restaurants
10.2023 - 03.2024

Cashier

Pet Supply Plus
07.2023 - 09.2023

Some College (No Degree) - Cosmetology

Del Mar College

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Erin Starr