Erin Staton
Crescent,IA
Summary
Skilled team player with strong background in customer service environments. Works well independently to handle projects and always ready to go beyond basics assignments. Quick learner with a great work ethic.
Overview
7
7
years of professional experience
Work History
Tax Preparer
Tallman Scheel
01.2022 - 12.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Handled complex cases involving small business owners, self-employed individuals, and those with investments or rental properties, showcasing versatility in expertise within the field of taxation.
Server/Bartender
Ameristar Casino
10.2020 - 09.2022
- Handled all customer payments through POS system, including accurately counting cash and processing card transactions
- Completed full opening and closing checklists to contribute to team success
- Delivered friendly, attentive, and courteous service consistently to maintain high satisfaction rates
- Greeted guests promptly and immediately established service-focused and upbeat tone for interactions
- Checked environment regularly for safety concerns and health code violations, and reported concerns to management for review
- Engaged customers in friendly conversation to build connections and increase satisfaction.
Account Executive
Sterling Transportation Services
06.2020 - 03.2021
- Determined department targets and implemented plans to achieve goals at individual and group level
- Helped managers improve area operations by sharing customer feedback and contributing new ideas
- Collaborated well with team members to carry out daily load assignments and achieve department targets
- Arranged meetings with potential customers to discuss their logistics needs and collaborate on solutions to secure steady business
- Reviewed sales and lane activities regularly to identify opportunities for improvement.
Account Executive
RFG Logistics Inc.
08.2019 - 06.2020
- Handled various customer accounts, organized loading dates, collaborated with drivers, and enforced requirements for each load
- Provided customers with updated estimated time of arrivals, quickly addressing problems if arise
- Talked to customers on the phone, conducting weekly check-ins to ensure business was a success and plan for next week
- Searched for loads and found new potential customers, reached out to company contacts and explained how RFG Logistics can increase business
- Followed up on new customer leads
- Analyzed weekly performance, provided feedback, and planned how to approach customers the following week.
Logistics Specialist
H&M Trucking
11.2016 - 06.2019
- Planned and organized assigned areas in the United States, ensuring each driver has a respectable reload while meeting customer necessities
- Dispatched trucks and communicated with drivers, always being open to their requirements
- Conversed with customers to understand each company's commodity demands
- Arranged load dates and discussed rates with customers
- Ran mileage reports and analyzed each driver's productivity weekly
- Created and presented a plan with the driver to increase performance
- Answered telephones, took messages, or transferred calls to appropriate individuals.
Education
High School Diploma -
Iowa Connections Academy
Anita, IA05.2015
Skills
- Sales and Marketing
- Customer and Personal Service
- Negotiation
- Active Listening
- Critical Thinking
- Judgment and Decision Making
- Monitoring
- Time Management
- Local, state, and federal tax returns
- Document Preparation
- Organization skills
- Income Tax Preparation
References
- Chad Adams: Vice President of Sterling Transportation: 402-719-1654
- Melissa Mckinley: Dispatcher of H&M Trucking:402-598-7725
- Valerie Norman: 402-212-8426
- Sally Sali Manager: 602-910-0575
Timeline
Tax Preparer
Tallman Scheel
01.2022 - 12.2023
Server/Bartender
Ameristar Casino
10.2020 - 09.2022
Account Executive
Sterling Transportation Services
06.2020 - 03.2021
Account Executive
RFG Logistics Inc.
08.2019 - 06.2020
Logistics Specialist
H&M Trucking
11.2016 - 06.2019
High School Diploma -
Iowa Connections Academy
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