Erin Steinmetz
Minnetonka,MN
Summary
Accomplished in elevating guest experiences and sales outcomes, I leveraged customer service and computer skills at Target to resolve issues and maintain high satisfaction, achieving repeat business through strong relationships. Skilled in financial accuracy and guest accommodations, my detail-oriented approach significantly contributed to a positive reputation and operational excellence at Goodwill.
Overview
14
14
years of professional experience
Work History
Guest Service Representative
Target
11.2014 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Sales Associate
Goodwill
10.2010 - 11.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Workplace Administrative Assistant
Hennepin Technical College
Eden Prairie, MN05.2007
Skills
- Customer Service
- Computer Skills
- Guest accommodations
- Detail Oriented
Additional Information
I volunteer at the ICA Food Shelf on Wednesdays afternoons.
Timeline
Guest Service Representative
Target
11.2014 - Current
Sales Associate
Goodwill
10.2010 - 11.2014
Associate of Arts - Workplace Administrative Assistant
Hennepin Technical College
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