Erin Stephens
Harlingen,TX
Summary
Dedicated and organized professional with a proven track record of efficiently managing multiple priorities while maintaining a positive attitude. Demonstrates a strong work ethic and willingness to take on additional responsibilities to ensure team success. Committed to delivering exceptional results and supporting colleagues to achieve shared goals.
Overview
5
5
years of professional experience
Work History
Millitary Training
Millitary
San Antonio, TX
02.2025 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Call Center Representative
T-Mobile
Harlingen, TX
01.2024 - 02.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Used active listening skills to understand customers needs and address concerns.
- Developed strong, lasting relationships with customers, resulting in repeat business and positive feedback.
- Consistently met or exceeded monthly targets , with a high conversion rate.
Beach Staff Member
Clearwater Beach's Cabana
Clearwater, FL
04.2023 - 01.2024
- Coordinated initiatives focused on environmental challenges through effective event planning and execution.
- Provided outstanding customer service throughout engagement phases to enhance client satisfaction and generate positive testimonials.
- Directed simultaneous project management efforts to uphold high standards of detail and organization.
- Enhanced communication proficiency to facilitate collaboration with varied clients and team members.
Front Desk Agent
The Howard Johnson
Clearwater, FL
08.2022 - 04.2023
- Anticipated and exceeded guests needs, delivering customized service and tailored solutions to various problems.
- Played a key role in enhancing the hotels online presence, resulting in a notable increase in ratings and guest retention.
- Implemented measures to prevent and address harassment or disruptive behavior
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Canvasser
Home Performance Alliance
St. Petersburg, FL
04.2021 - 04.2022
- Built rapport with individuals from diverse backgrounds, ages, and demographics.
- Demonstrated resilience and adaptability in face of rejection or challenging situations.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Developed persuasive techniques to increase support and conversion rates.
Education
High School Diploma -
St. Petersburg High School
Saint Petersburg, FL06.2020
Skills
- Customer Service
- Problem-solving skills
- Conflict mediation
- Strong work ethic
- Reliability and punctuality
- Detail- oriented
- Leadership qualities
- Problem-solving
Timeline
Millitary Training
Millitary
02.2025 - 11.2025
Call Center Representative
T-Mobile
01.2024 - 02.2025
Beach Staff Member
Clearwater Beach's Cabana
04.2023 - 01.2024
Front Desk Agent
The Howard Johnson
08.2022 - 04.2023
Canvasser
Home Performance Alliance
04.2021 - 04.2022
High School Diploma -
St. Petersburg High School