Erin Stephens
St Petersburg,FL
Summary
High-performing leader and operations manager with over 15 years of experience delivering successful improvements for business operations, profitability and team development.
Overview
22
22
years of professional experience
Work History
Senior ROI Specialist
Sharecare HDS
Remote
07.2024 - Current
- Managed high volume of medical record requests, effectively prioritizing tasks while maintaining accuracy and timeliness.
- Collaborated with cross-functional teams to enhance project efficiency and alignment with business objectives.
- Analyzed ROI metrics to identify trends and increase productivity.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Director of Operations
Sharecare HDS
Lake Mary, FL
03.2020 - 07.2024
- Defined, implemented and revised operational policies and guidelines.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Assisted in recruiting, hiring and training of team members.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Train and guide team members to maintain high productivity and performance metrics.
- Oversaw Team of 4 Operations Managers and 55 employees
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Oversaw day-to-day production activities in accordance with business objectives.
Operations Manager
Sharecare HDS
Orlando, FL
01.2016 - 03.2020
- Manage personnel - including interviewing candidates, hiring and terminations
- Maintain consistent level of accountability up to and including discipline and performance improvement plans
- Manage distribution of work while monitoring and managing productivity
- Monthly and quarterly meetings/presentations face to face with existing clients
- Performed on site implementations for large hospital groups (Memorial, University of Miami and CHS Jackson) with training of all representatives
- Review, edit and approve time cards and PTO requests and ensure appropriate breaks are used in accordance with Sharecare policy
- Monitored over 25 employees' day-to-day activities and made plans to rectify issues resulting in increased productivity and quality
Area Manager
Healthport Technologies
Alpharetta, GA
05.2006 - 12.2015
- Recruit and train qualified staff commensurate with defined job responsibilities
- Carry out responsibilities in accordance with policy, procedure and applicable regulations, including HIPAA, state/federal regulations related to operations and labor regulations
- Solid understanding of meaningful financial metrics and use this information to manage book of business
- Escalate issues/concerns/problems in a proactive and timely manner to appropriate management
Release of Information Specialist
Healthport Technologies
Alpharetta, GA
06.2004 - 05.2005
- Reproduced protected health information by using variety of technologies, including, data extraction and file management techniques
- Maintained accuracy, completeness and security for medical records and health information
- Manage multi-line phones with knowledge of office equipment, data entry and procedure
Education
St. Petersburg Junior College
St. Petersburg, FLSkills
- 15 years of experience in Release of Information
- 13 years of Management in Release of Information
- A Leader, proactive and able to handle multiple tasks at one time
- HIPAA certified with extensive knowledge in state and federal regulations
- Experience working with numerous Electronic Medical Records (Cerner, HPF, Epic, Nextgen, Intergy, ECW, Allscripts, Meditech, Centricity, Onco, Athena)
Timeline
Senior ROI Specialist
Sharecare HDS
07.2024 - Current
Director of Operations
Sharecare HDS
03.2020 - 07.2024
Operations Manager
Sharecare HDS
01.2016 - 03.2020
Area Manager
Healthport Technologies
05.2006 - 12.2015
Release of Information Specialist
Healthport Technologies
06.2004 - 05.2005
St. Petersburg Junior College