ERIN STEVENS

ZIONSVILLE,IN

Summary

Motivated and clinically skilled Medical Assistant graduate from Vincennes University. Recognized by clinical instructors for exceptional technical proficiency in phlebotomy, injections, and EKG administration. Combines strong clinical training with a proven background in high-volume customer service, administrative data entry, and multi-line phone etiquette. Eager to join a collaborative medical team and deliver high-quality, empathetic care tailored to clinic and patient needs.

Overview

Language

Certification

years of professional experience

Work History

Retail Associate

Speck’s Pet Supplies

07.2024 - 12.2024

Assisted customers with product selection and provided knowledgeable advice on pet care.
Maintained inventory accuracy through regular stock checks and organized product displays.
Processed transactions efficiently using point-of-sale systems to enhance customer experience.
Collaborated with team members to ensure timely restocking of merchandise on sales floor.

Order Processor

Silver Lake Restaurant

08.2022 - 03.2023

Gathered and documented precise verbal and written customer instructions, ensuring zero errors in customized order fulfillment.
Maintained a secure database of customer orders, tracking progress meticulously from initial receipt through to successful delivery.
Interceded to resolve processing discrepancies by coordinating directly between customers and suppliers to ensure total satisfaction.
Handled a high volume of inquiries regarding order status and product availability with professional phone etiquette.

Education

Medical Assistant Diploma - Medical Assistant

Vincennes University

Indianapolis, IN

06-2025

Skills

Clinical Procedures: Vital Signs (Blood Pressure, Pulse, Temperature, Respiration), Phlebotomy / Venipuncture, Injections (Intramuscular & Subcutaneous), 12-Lead EKG Administration & Interpretation
Patient Care: Patient Intake & Rooming, Active Listening, Compassionate Care, Infection Control

Administrative & Software: Electronic Health Records (EHR) Systems, MS Office Suite, Phone Etiquette, Data Entry, Appointment Scheduling, Customer Service

Certification

Medical Assistant Diploma
Vincennes University | Graduation: June 2025

Key Achievement: Formally recognized by program faculty for superior clinical skill execution in venipuncture, medication administration, and diagnostic testing.

Languages

Spanish

Beginner (A1)

Timeline