Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Erin Stoll

Erin Stoll

Summary

Experienced healthcare professional with a strong background in the Pharmacy Benefit Management (PBM) sector. Skilled in managing pharmacy benefits, analyzing drug utilization data, and collaborating with healthcare providers to optimize patient outcomes. Adept at navigating PBM systems, ensuring formulary compliance, and supporting cost-effective medication management. Committed to improving healthcare delivery through strategic pharmacy solutions and patient-centered care.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Account Manager

True Rx
11.2023 - Current
  • Serve as the strategic liaison between clients and internal departments, managing key partners with a focus on pharmacy benefit optimization and client satisfaction.
  • Design and implement forward-thinking solutions to streamline benefit administration, improve medication adherence, and reduce overall healthcare costs.
  • Collaborate cross-functionally with clinical, analytics, and sales teams to craft innovative strategies that align pharmacy programs with employer and payer objectives.
  • Confidently present performance metrics, cost-saving initiatives, and market trends to C-suite executives and stakeholders in quarterly business reviews (QBRs).
  • Anticipate client needs and proactively identify growth opportunities, with increase in client retention and expansion revenue.
  • Lead onboarding of new clients, providing expert guidance on PBM integration, plan design, and formulary management.
  • Utilize advanced reporting tools and data analysis to deliver actionable insights that drive measurable outcomes and ensure regulatory compliance.

Clinic Manager

WrightChoice Healthcare
12.2022 - 11.2023
  • Lead day-to-day operations of a busy outpatient clinic, overseeing all aspects of patient flow, administrative support, and clinical coordination for a multidisciplinary team.
  • Recruit, train, and supervise clinical and administrative staff, fostering a collaborative and high-performing team culture focused on quality patient care.
  • Develop and implement efficient workflows and operational protocols to enhance service delivery, reduce patient wait times, and improve appointment utilization rates.
  • Manage clinic budget, payroll, and expense reporting; collaborate with executive leadership to align financial planning with organizational goals.
  • Spearhead process improvements in scheduling, inventory control, and billing procedures, increasing operational efficiency and patient satisfaction scores.
  • Coordinate with health insurance providers to resolve billing issues, ensure timely reimbursements, and process prior authorization requests for procedures.
  • Facilitate regular staff meetings to drive communication, reinforce compliance standards, and implement policy updates.
  • Maintain compliance with HIPAA, OSHA, and other healthcare regulations through proactive audits and staff education initiatives.

Office Coordinator/Pharmacy Technician

Williams Bros.
06.2019 - 12.2022
  • Coordinated administrative and clinical support functions for a long-term care pharmacy serving skilled nursing facilities, assisted living communities, and home health patients.
  • Managed high-volume inbound communications from patients, case managers, and insurance companies to facilitate timely fulfillment of durable medical equipment (DME) and prescription orders.
  • Processed and tracked prior authorization requests for medications and medical equipment, ensuring compliance with payer requirements and minimizing approval delays.
  • Partnered with clinical teams and prescribers to gather required documentation and appeal denied claims, contributing to faster turnaround and improved patient access to care.
  • Oversaw office supply inventory, pharmacy workflow scheduling, and cross-department coordination to maintain operational efficiency.
  • Collaborated with marketing to develop educational content and promotional materials for home modification services and medical equipment.
  • Tracked inventory and compiled detailed reports for management on weekly, monthly, and quarterly cycles to support financial planning and budget reviews.
  • Scheduled and coordinated home modification services with internal construction teams and external vendors to meet the safety needs of long-term care patients.
  • Ensured all activities aligned with HIPAA regulations and company quality standards.

Education

Bachelor of Science - Healthcare Services

University of Southern Indiana
Evansville, IN
05-2019

Skills

  • Project & Staff Leadership – Proven ability to lead cross-functional teams and manage clinic and office operations efficiently
  • Strategic Budgeting & Financial Oversight – Experienced in developing, managing, and analyzing budgets to support business objectives
  • Advanced Technical Proficiency – Highly proficient in Microsoft Word, Excel, PowerPoint, and WordPress for reporting, presentations, and content management
  • Exceptional Attention to Detail – Known for accuracy and thoroughness in documentation, reporting, and administrative functions
  • Organizational Excellence – Strong time management and organizational skills with the ability to handle multiple priorities effectively
  • Data Management & Analysis – Capable of collecting, analyzing, and interpreting data to inform business decisions and improve processes
  • Client & Patient Relations – Committed to delivering exceptional customer service and fostering long-term client and patient satisfaction
  • Team Building & Staff Development – Experienced in training, mentoring, and empowering teams to perform at their highest level

Certification

  • First Aid, CPR & AED Certified
  • American Heart Association

Timeline

Account Manager

True Rx
11.2023 - Current

Clinic Manager

WrightChoice Healthcare
12.2022 - 11.2023

Office Coordinator/Pharmacy Technician

Williams Bros.
06.2019 - 12.2022

Bachelor of Science - Healthcare Services

University of Southern Indiana

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