Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Strickler

Orlando,FL

Summary

Dynamic and customer-focused professional with 11 years of diverse restaurant experience, including roles in serving, bartending, training, and sales. Proven ability to manage and prioritize multiple tasks in a fast-paced environment, consistently exceeding customer expectations. Skilled in building positive relationships with customers and colleagues, coupled with a strong work ethic and adaptability.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Sales Coordinator

Orlando World Center Marriott
Orlando, FL
01.2023 - Current
  • Grew annual business sales from $800,000 to $2.2 million by implementing forward-thinking sales initiatives to gain trust and credibility with clients.
  • Developed an onboarding process for incoming coordinators to ensure smooth transition and success in their role.
  • Created visual aids such as handouts for use in training sessions - this includes how to charge clients, create contracts, operate OpenTable, and so on.
  • Cultivated relationships with clients throughout planning process and events to maximize satisfaction and encourage repeat business.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency, such as a charging grid for client accounts and weekly BEO meetings among coordinators.
  • Collaborated with multiple departments (Events, Culinary, Sales) to communicate unique guest requests and execute events successfully from both a client and service perspective.

Pool Server

Orlando World Center Marriott
Orlando, FL
07.2021 - 12.2022
  • Followed health safety guidelines when preparing and serving food products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Recorded meal selections and transactions in Micros to deliver prompt service.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Trained new employees to perform duties.

Bistro Supervisor

Courtyard by Marriott
Orlando, FL
10.2016 - 03.2020
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Resolved customer complaints regarding food quality or service issues promptly and courteously.
  • Developed and implemented training programs for new employees.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges, and fresh produce.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Education

Bachelor of Arts -

Florida State University
Tallahassee, FL

Skills

  • Service Oriented
  • Timeline Planning and Management
  • Verbal and Written Communication
  • Relationship Building
  • Teamwork and Collaboration
  • Sales Operations
  • Staff Training
  • Advanced MS Office Suite Knowledge

Certification

  • TIPS
  • SafeServe

Timeline

Restaurant Sales Coordinator

Orlando World Center Marriott
01.2023 - Current

Pool Server

Orlando World Center Marriott
07.2021 - 12.2022

Bistro Supervisor

Courtyard by Marriott
10.2016 - 03.2020

Bachelor of Arts -

Florida State University

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Erin Strickler